Samantha Gustafson
Hibbing ,MN
Summary
Dynamic professional with a proven track record at Fairview Range, adept in strategic planning and staff management. Excelled in enhancing operational efficiency and patient care coordination, while ensuring compliance with HIPAA. Skilled in facilitation techniques, demonstrated through leadership at Walmart, significantly reducing customer complaints by fostering teamwork and implementing innovative solutions.
Overview
20
20
years of professional experience
Work History
Visit Facilitator
Fairview Range
Hibbing
11.2023 - Current
Room patients, take vitals , help coordinate appointments for the patient. Pre chart before patients get to their appointments
Patient Access Coordinator
Fairview Range
Hibbing, MN
02.2019 - 10.2023
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
Customer Service Manager
Walmart
Hibbing
06.2005 - 02.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Skills
- Strategic planning
- Facilitation techniques
- Staff management
Timeline
Visit Facilitator
Fairview Range
11.2023 - Current
Patient Access Coordinator
Fairview Range
02.2019 - 10.2023
Customer Service Manager
Walmart
06.2005 - 02.2019