Evette Huff
Florence,KY
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Citibank
Florence, KY
05.2025 - Current
- Resolved customer inquiries efficiently utilizing CRM systems to enhance service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Medicare Sales Representative
Salelytics
Cincinnati, OH
10.2023 - Current
- Provided information and answered questions about Medicare health insurance plans to potential customers.
- Developed sales strategies to target new customers and retain existing clients.
- Conducted initial customer screenings to determine eligibility for Medicare health plans.
- Identified customer needs and recommended appropriate coverage options.
- Created customized presentations for prospects highlighting the benefits of enrolling in a Medicare plan.
- Maintained detailed records of customer interactions including contact information, preferences, requests and feedback.
- Assisted customers with enrollment processes by completing paperwork, submitting applications and collecting payments.
- Attended conferences, seminars and workshops related to Medicare products or services.
- Resolved customer complaints promptly while providing excellent customer service.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
- Ensured accuracy of all documents prior to submission by verifying application information against supporting documentation.
- Advised customers on best practices for selecting a plan that meets their individual needs at an affordable price point.
Ramp Tug Driver
DHL Express
Erlanger , KY
07.2019 - 05.2024
- Communicated with dispatchers to receive instructions and determine destinations.
- Assisted in loading and unloading cargo onto vessels at dockside.
- Followed appropriate safety procedures for transporting dangerous goods
- Operated tugs to efficiently deliver materials to specified locations.
- Inspected equipment and completed basic repairs to maintain safety and efficiency of each trip.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
Merchandiser
Lowes Home Improvment
West Chester, OH
04.2016 - 12.2018
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Organized displays according to company standards and specifications.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
- Assisted customers with locating desired items within store locations.
- Maintained a clean and organized work environment at all times.
- Performed regular price checks on select items throughout the store location.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Generated reports detailing current stock levels, sales figures, markdown information.
- Coordinated promotional events such as special sales or clearance items.
- Provided training and support for new staff members in regards to merchandising operations.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Monitored stock to maintain sufficient quantity of featured product.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
Education
Bachelor of Science - Accounting
Colorado Technical University
Colorado Springs, CO12-2025
Skills
- Strong presentation skills
- Performance Tracking
- Lead Conversion
- In-depth product knowledge
- Loss Coverage Determination
- Customer Engagement
- Account Management
- Form Completion and Submission
- Multitasking
- Data Entry
- Written Communication
- Client Interviews
- CRM Software
- Team building
- Adaptability
- Professionalism
- Continuous Improvement
- Excellent Communication
- Health Insurance Sales
- Problem-solving aptitude
- Customer service
- Data entry
- Active listening
- Complaint handling
- Payment processing
- Call center operations
- Professional telephone demeanor
Education and Training
true,other
Timeline
Customer Service Representative
Citibank
05.2025 - Current
Medicare Sales Representative
Salelytics
10.2023 - Current
Ramp Tug Driver
DHL Express
07.2019 - 05.2024
Merchandiser
Lowes Home Improvment
04.2016 - 12.2018
Bachelor of Science - Accounting
Colorado Technical University