Eve Klungevic
Boulder,CO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
RBT
Action Behavior Center
03.2024 - Current
- Followed the treatment plans designed by BCBAs, which outlined specific strategies and techniques for teaching new skills and addressing challenging behaviors.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Attend to children's basic needs: feeding, dressing, changing
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Medical Receptionist
Boulder Medical Center
05.2020 - 03.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Activity Director
Stars Kid Care
02.2018 - 01.2020
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
Education
William Rainey Harper College
Associate of Arts - Sociology
Community College of Aurora
05-2020
Bachelor of Science - Psycology
CSU Global
Online05-2026
Skills
- Phone and email etiquette
- Excellent multitasking capability
- Appointment scheduling
- Payment processing
- Insurance verification
- Insurance billing
- Patient scheduling
- Front office management
- Records management
- HIPAA compliance
Certification
- RBT - Registered Behavior Technician
- First Aid/CPR Certified
Languages
Lithuanian
Native or Bilingual
Russian
Elementary
Timeline
RBT
Action Behavior Center
03.2024 - Current
Medical Receptionist
Boulder Medical Center
05.2020 - 03.2022
Activity Director
Stars Kid Care
02.2018 - 01.2020
William Rainey Harper College
Associate of Arts - Sociology
Community College of Aurora
Bachelor of Science - Psycology
CSU Global
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