MICHELLE HERNANDEZ
Aura Behavioral Health
Rancho Cordova,CA
1
Certification
5
years of professional experience
Bilingual (English/Spanish) administrative candidate with a grounded, hands-on approach and a natural ability to keep office workflows organized. Blends customer service experience with precise record-keeping, schedule management, and phone support. Tech-savvy, calm under pressure, and quick to adapt to new software.
Work History
Registered Behavior Technician (RBT)
9 Months- Provided office and administrative support during client cancellations by completing filing, data entry, record maintenance, and organizational tasks.
- Completed accurate, timely daily session notes and client data tracking while following strict administrative protocols.
- Coordinated daily schedules and appointment times, adapting quickly to last-minute schedule changes or client needs
- Maintained complete confidentiality and precise organization when managing client files, administrative records, and daily progress logs.
Head Server
3 Years 4 Months- Managed front-of-house operations in a high-volume environment by greeting visitors, handling phone calls, and resolving guest inquiries efficiently.
- Completed accurate POS entries, register reconciliation, and end-of-day administrative and cash reporting.
- Coordinated inventory requests and cross-departmental communications to maintain seamless daily operations.
- Trained and onboarded new staff members on office/POS software, operational rules, and customer service standards
Education
Coursework - Communication & Rhetoric and Criminal Justice
Skills
Bilingual
English/ Spanish
Scheduling & Calendar Management
Data Entry & Filing
Phone & Email Etiquette
Visitor Reception & Front Desk
Records & Document Management
Cash Handling & POS Reconciliation
Staff Training & Onboarding
Certification
- Registered Behavior Technician(RBT) - Behavior Analyst Certification Board | 2026
- CPR / AED & First Aid Certified (Adult, Child, Infant) - ProTrainings / AHA Guidelines | Active through 2028
- California Mandated Reporter Certified - California Dept. of Social Services | 2026
Timeline
Registered Behavior Technician (RBT)
Aura Behavioral Health
01.2026 - CurrentRead More
Head Server
Kura Revolving Sushi Bar
06.2021 - 10.2024Read More
Folsom Lake College
Coursework from Communication & Rhetoric and Criminal Justice
Read More