Eve Massotti
Cranston
Summary
Motivated and customer-focused individual seeking a Call Center Representative position. Offering exceptional communication skills, problem-solving abilities, and a dedication to delivering high-quality service to enhance customer satisfaction and support company goals. Authorized to work in the US for any employer
Overview
6
6
years of professional experience
Work History
Customer Service Rep
Amica Insurance Company
- Current
- Handled inbound and outbound customer calls to assist with policy inquiries, claims, billing, and coverage options.
- Resolved customer concerns and escalated complex issues to appropriate departments, ensuring high satisfaction.
- Adhered strictly to compliance regulations, privacy laws, and internal policies regarding customer data and insurance processes.
Call Center Representative
Walgreens
09.2020 - 02.2023
- Maintained a high level of customer satisfaction by delivering prompt and effective solutions, resulting in positive feedback.
- Managed an average of 60+ inbound and outbound calls daily, addressing customer inquiries, resolving issues, and providing product information.
- Resolved customer complaints and concerns in a professional manner, contributing to a positive experience.
PSE Mail Processing Clerk
United States Postal Service
10.2021 - 05.2022
- Efficient and detail-oriented in handling high volumes of mail and packages.
- Responsible for scanning, sorting, and processing incoming and outgoing mail using automated and manual systems.
- Ensures accuracy in tracking and routing items while maintaining compliance with postal regulations.
- Work collaboratively in a fast-paced environment to meet daily deadlines and service standards.
Hotel Front Desk Agent
The Beatrice
02.2019 - 04.2020
- Skilled in using property management systems (PMS) and maintaining a welcoming and professional front desk presence.
- Responsible for greeting guests, managing check-ins and check-outs, handling reservations, addressing guest inquiries and concerns, and coordinating with housekeeping and maintenance to ensure smooth operations.
- Experienced in delivering exceptional guest service in a fast-paced hotel environment.
Education
High school diploma - undefined
Cranston High school East
Cranston, RI06.2019
Skills
- Customer service (5 years)
- Data entry
- Active listening
- Customer service
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Professional telephone demeanor
Timeline
PSE Mail Processing Clerk
United States Postal Service
10.2021 - 05.2022
Call Center Representative
Walgreens
09.2020 - 02.2023
Hotel Front Desk Agent
The Beatrice
02.2019 - 04.2020
Customer Service Rep
Amica Insurance Company
- Current
High school diploma - undefined
Cranston High school East
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