D'Andrea Woody
Danville,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly skilled and experienced in information organization and data entry. Self-directed and organized professional with proven track record for managing information with extreme care. Committed to maintaining high standards for confidentiality, productivity and accuracy. Authorized to work in the US for any employer.
Overview
7
7
years of professional experience
Work History
Filer/Data Entry Clerk/Customer Service Rep
Commonwealth Home Health Care (VA Department)
11.2022 - 07.2023
- Organizing patient medical records and paperwork by alphabetical order and filing it in alphabetical order to be found in their proper filing location by coworkers when needed.
- Entering customer and account data from source documents, reviewing data for deficiencies or errors, making corrections, meeting monthly deadlines.
- Handled approximately 30+ incoming calls, emails, and faxes per day from customers and other team members.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
Sales Associate/Cashier
Food Lion
08.2020 - 01.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Hostess/Cashier
New York Pizzeria Medos Cuisine
05.2016 - 08.2020
- Provide positive customer service, handle cash, credit, and debit transactions, answer phone calls, resolve customer complaints in a professional manner and work with computers on a daily basis.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took dine-in orders and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Career Studies Certificate - Cosmetology
Danville Community College
Danville, VA05.2018
High school diploma -
Chatham High School
Chatham, VA05.2018
Skills
- Medical Terminology (1 year)
- Basic Computer Skills (10 years)
- Customer Service (5 years)
- Cash Register
- Medical records
- Data Entry
- Alphabetical Filing
- Problem-solving abilities
Assessments
- Administrative assistant/receptionist, Proficient, 12/01/21
- Retail customer service, Proficient, 12/01/21
Languages
English
Native or Bilingual
Employment Gap
I resigned from my previous job almost a year ago now in order to become a full-time parent to my son who was just an infant at the time. My husband and I felt that one of us should be home for him during his infant years to make sure he was getting the proper care, learning, and love that he needed during these times. Now that he's almost 2 years old and is flourishing, and my husband has a better work schedule, I am eager to return to work.
Timeline
Filer/Data Entry Clerk/Customer Service Rep
Commonwealth Home Health Care (VA Department)
11.2022 - 07.2023
Sales Associate/Cashier
Food Lion
08.2020 - 01.2021
Hostess/Cashier
New York Pizzeria Medos Cuisine
05.2016 - 08.2020
Career Studies Certificate - Cosmetology
Danville Community College
High school diploma -
Chatham High School
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