Eve Moten
Glenview,USA
Summary
Over 10 plus years of experience working with MRO. Playing a critical role in ensuring seamless order flow, resolving issues promptly, while maintaining customer satisfaction. It includes acting as the main contact for Airlines and third-party accounts, responding to RFQs, preparing quotes, and providing status updates. Supports Sales Managers, oversees customer accounts, and builds strong relationships with Operators' procurement teams, MROs, OEMs, and distributors, while also monitoring and enhancing customer experiences, understanding customer requirements and providing customized solutions to build loyalty.
Overview
29
29
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Woodward MPC
03.2015 - Current
- Respond to RFQ per established catalog price, provide quotes, and status updates in a timely manner.
- Support Sale Manager by efficiently manage the customer’s accounts.
- On call for AOG team
- Build and maintain strong relationships with Operators procurement team, MROS, and distributors.
- Act as the primary contact for all Airlines and third-party accounts.
- Provide quotes and process contract reviews per the purchase order.
- Review & reconcile warranty claims per Boeing’s PSA.
- Issue credits on warranty claims.
- Monitor/resolve open issues
- Support customer’s visit
Customer Service Representative (Temp)
Woodward MPC
04.2013 - 03.2015
- Create/Maintain an RMA account in Wise.
- File and maintain documents in the EFMS.
Model Coordinator
Hart Schaffner & Marx
09.1997 - 02.2010
- Enter and expedite order high end customer.
- Collaborate with cross-functional teams, including production, designers, quality assurance to ensure prototype collection met the standards.
- Establish clear objectives, timelines, and deliverables for each order.
Order Entry
Hart Schaffner & Marx
06.1996 - 09.1997
- Processing special orders and sample request
- Proofread and edit orders to reflect blue pencil alterations.
- Deal with cross-functional department to expedite orders.
- Processed pricing and assist with invoices.
Education
A.A.S - Management & Supervision
Oakton Community College
01.2011 - 03.2013
Skills
- Computer knowledge in Microsoft office programs such as Word, Excel, PowerPoint, and Outlook
- Programs- AS400, SAP/ERP, Wise
- Detail oriented and analytical Ability to multi-task in a fast-paced environment and possess high level of communication and interpersonal skills as well as active listening to customer’s need
Timeline
Customer Service Representative
Woodward MPC
03.2015 - Current
Customer Service Representative (Temp)
Woodward MPC
04.2013 - 03.2015
A.A.S - Management & Supervision
Oakton Community College
01.2011 - 03.2013
Model Coordinator
Hart Schaffner & Marx
09.1997 - 02.2010
Order Entry
Hart Schaffner & Marx
06.1996 - 09.1997
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