EVE MYNATT
Knoxville,TN
Summary
Accomplished P&C Insurance Agent with a proven track record of exceeding aggressive Sales and Service objectives.
Known for strong interpersonal skills and for developing loyal customer relationships.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Managing Agent
Confie Insurance Group
09.2022 - Current
- Increased Personal and Commercial Insurance policy Sales by conducting thorough needs assessments and presenting suitable coverage options.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
- Updated reports, managed accounts, and generated reports for company database.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Licensed Insurance Agent
FoundEver, Formerly Sitel, Inc
12.2020 - 09.2023
- Assisted Members with their Home, Auto and Valuable Personal Property Insurance needs, to include issuing policies, adjusting coverage and billing consultations in a remote office environment
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Promoted products and services using upselling and other sales strategies.
- Assisted clients, lenders and related third party representatives with acquiring the necessary coverage documents to facilitate Auto & Property purchases.
Direct Support Professional (DSP)
Sunrise Communities of Tennessee
07.2019 - 05.2020
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained clean, safe, and well-organized patient environment.
- Administered medication as directed by physician.
Hospitality Professional
Holly's Gourmet Market
07.2019 - 05.2020
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Assisted in maintaining an aesthetically pleasing lobby area that created a welcoming atmosphere for guests upon arrival.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
Sales Agent
Farmers Insurance
04.2018 - 07.2019
- Property & Casualty, Life & Health Sales/Servicing Agent.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Managed customer accounts to secure customer satisfaction and repeat business.
Sales Consultant
Service Corporation International
12.2016 - 03.2018
- Life/Pre-Need Insurance & Cemetery Sales.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
Insurance Sales Agent
Answer Financial Inc.
10.2013 - 10.2014
- Auto Insurance Sales in an outbound call-center environment.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.
Licensed Insurance Agent
Sitel - USAA Campaign
06.2010 - 11.2013
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Owner/Operator
IDEAL Portable Restrooms
04.2006 - 09.2013
- Managed the daily operations of a public sanitation rental service to include hiring, training, scheduling and billing.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions.
Insurance Servicing Agent
Travelers Insurance
01.2002 - 12.2007
- Inbound call center Client and Customer Service Agent, receiving and processing requests from Travelers Agents and Customers to assist with policy administration, documentation and communication of coverages.
Home Sales Consultant
Jim Walter Homes
01.2000 - 12.2002
- Marketing and Sale of single family homes to property owners, to include site tours and production of purchase, deed and title documents.
Advertising Sales Manager
Metro Pulse News
04.1996 - 11.1998
- Daily oversight of Advertising Sales department of weekly entertainment newspaper
- Duties include staff management, media marketing and editorial production.
- Set department budgets according to revenue and expense projections.
- Implemented innovative sales techniques, boosting overall team performance and increasing revenue generation.
Owner Operator
World of Wonder Child Care Center
01.1993 - 12.1996
- Owner/Director of a childcare facility licensed for 80+ children
- Managed hiring, training, curriculum development and daily operations
- Acquired and maintained all local and state compliance standards and licensing requirements.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Education
B.S. in Communications -
University of Tennessee
Knoxville, TN05.1986
Skills
- Office Management Professional
- Organization and Time Management
- Strategic Communication Management Professional
- Customer Service
- Clear Oral/Written communication
- Document Management
- Relationship Building
- Staff Management
- Administrative Oversight
- Policy Development
- Regulatory Compliance
- MS Office
Certification
- Life & Health Insurance License
- Property & Casualty License
- Driver's License
Timeline
Managing Agent
Confie Insurance Group
09.2022 - Current
Licensed Insurance Agent
FoundEver, Formerly Sitel, Inc
12.2020 - 09.2023
Direct Support Professional (DSP)
Sunrise Communities of Tennessee
07.2019 - 05.2020
Hospitality Professional
Holly's Gourmet Market
07.2019 - 05.2020
Sales Agent
Farmers Insurance
04.2018 - 07.2019
Sales Consultant
Service Corporation International
12.2016 - 03.2018
Insurance Sales Agent
Answer Financial Inc.
10.2013 - 10.2014
Licensed Insurance Agent
Sitel - USAA Campaign
06.2010 - 11.2013
Owner/Operator
IDEAL Portable Restrooms
04.2006 - 09.2013
Insurance Servicing Agent
Travelers Insurance
01.2002 - 12.2007
Home Sales Consultant
Jim Walter Homes
01.2000 - 12.2002
Advertising Sales Manager
Metro Pulse News
04.1996 - 11.1998
Owner Operator
World of Wonder Child Care Center
01.1993 - 12.1996
B.S. in Communications -
University of Tennessee
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