Kendria Walker
Murfreesboro,Tennessee
Summary
Focused professional versed in office operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Managing Agent
First Acceptance Auto Insurance
Murfreesboro, TN
11.2013 - Current
- Assist and coordinate the day to day business for office and staff
- Assist with supervising and training of staff
- Have an extensive knowledge of TN insurance laws
- Oversee billing, schedules, and my staffs payroll
- Process paperwork in a timely manner, and make sure all underwriting is taken care of for my clients
- Provide leadership to others through example and sharing of knowledge and skill.
- Receive and process payments daily through check, money order, credit, and debit
CSR
TRG (formerly Ibex Global)
Spring Hill, TN
08.2012 - 11.2013
- Responsible for retention of clients
- Responsible for billing and processing payments
- Having knowledge of products and services offered so that I can explain to clients
- Staying up to date on training
- Selling of products
- Ability to deal with customers patiently, tactfully, and efficiently by presenting services to the customers for save and sales opportunities
- Accurately computing and quoting monthly charges for clients billing
Education
Master of Science (M.S.) - Sports Medicine & Business Management
United States Sports Academy
Daphne, AL12.2012
Bachelor of Science - Exercise Science & Business
Middle Tennessee State University
Murfreesboro05.2009
High School Diploma - undefined
Columbia Central High School
Columbia, TN05.2004
Skills
- 5 years experience in customer service and sales
- History of excellent work attendance
- Ability to multi-task
- Excel, Power Point & Word
- Organizational skills
- Billing
- Staff management
- Scheduling
- Employee supervision
- Team supervision
- Conflict management
- Business administration
- Documentation and control
- Event coordination
- Computer skills
- Positive attitude
- Excellent communication
- Reliability
- Customer relationship management
- Problem-solving
- Effective communication
- Professionalism
- Outstanding communication and listening skills
- Advanced Computer Skills
- Typing speed of at least 60 word per minute
- Customer service
- Scheduling and calendar management
- Customer relations
- Clear oral/written communication
- Scheduling coordination
- Employee training
- Staff training
- Staff hiring
- Training and coaching
- Facility management
- Team bonding
- Multitasking
- Attention to detail
- Professional and courteous
- MS office
- Self motivation
- Time management
- Problem resolution
- Decision-making
- Problem-solving aptitude
Certification
- Property & Casualty TN
- Property & Casualty SC
Timeline
Managing Agent
First Acceptance Auto Insurance
11.2013 - Current
CSR
TRG (formerly Ibex Global)
08.2012 - 11.2013
Master of Science (M.S.) - Sports Medicine & Business Management
United States Sports Academy
Bachelor of Science - Exercise Science & Business
Middle Tennessee State University
High School Diploma - undefined
Columbia Central High School