Ruth Caravasi
Lake Mary,FL
Summary
Managing Agent with more than 20 years of insurance sales experience, excelling in client satisfaction through empathetic communication. Bilingual in English and Spanish, I leverage excellent customer service skills and office management expertise to drive business growth and ensure compliance with regulations. Proven ability to thrive in high-pressure environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Managing Agent
Insurance Land
09.2006 - Current
- Develop business, proposals, insurance policies, letters and negotiations related to car, property and commercial insurance through different carriers
- Line of business: General liability, Professional Liability, Workers Compensation, Umbrella/Excess, Inland Marine, Special Events, BOP, Commercial auto, etc
- Increased client satisfaction by providing clear and transparent communication and offer empathy and solutions.
- Responsible for overlooking insurance applications to ensure they are in compliance with agency and insurance companies regulations.
- HR duties: recruiting and addressing employee concerns
- Responsible to support my duties in dual language (English-Spanish)
Customer Service Representative
Able Insurance
02.2003 - 09.2006
- Serviced personal and commercial auto, and commercial lines products.
- handled endorsements, cancellations, ID cards and certificates of insurance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Students and Talent Prospects Services
Ashley Camille and Ariza Talent Agency
07.2001 - 02.2003
- Customer Service and receptionist, Casting appointments for TV commercials, invoicing students accounts, and collections.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Physical Therapist Assistant
American Spine & Pain Rehabilitation, Inc
07.2000 - 01.2001
- Assisted patients with their therapeutic treatments and appointment scheduling
- Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
- Improved patient mobility by implementing personalized therapeutic exercise programs and manual therapy techniques.
Receptionist and Office Assistance
Metro Insurance Agency
09.1999 - 12.1999
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance in English and Spanish.
- Confirmed appointments and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled Id cards and Filling
Education
ESOL Certificate
Seminole State College of Florida
Sanford, FL01-2002
Tourism And Hospitality
Columbia Institute
Lima, Peru01-1990
English As A Second Language
Brittany English Institute
Lima Peru01-1989
Skills
- Insurance sales experience (20 )
- basic word and excell
- Bilingual (English & Spanish)
- Excellent customer services and people skills
- Office Management
Certification
220 licensed in FL
Timeline
Managing Agent
Insurance Land
09.2006 - Current
Customer Service Representative
Able Insurance
02.2003 - 09.2006
Students and Talent Prospects Services
Ashley Camille and Ariza Talent Agency
07.2001 - 02.2003
Physical Therapist Assistant
American Spine & Pain Rehabilitation, Inc
07.2000 - 01.2001
Receptionist and Office Assistance
Metro Insurance Agency
09.1999 - 12.1999
ESOL Certificate
Seminole State College of Florida
Tourism And Hospitality
Columbia Institute
English As A Second Language
Brittany English Institute
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