Eve Robledo
Chicago
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in using customer service best practices and adept at exploring different solutions to address customer needs effectively!
Overview
3
3
years of professional experience
Work History
Customer Service Representative / Cashier
Jewels Osco
12.2024 - Current
- Educated customers about billing, payment processing, and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean and orderly checkout areas by emptying trash cans and wiping down surfaces.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at the end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Manage the front floor, and help cashiers with any issues
Ticket agent/ Guest service agent/ Telephone receptionist
Chicago's First Lady Cruises
05.2022 - 11.2024
- Assist customers in purchasing tickets and provide information on fares, schedules, routes, and seating availability
- Process ticket transactions accurately and efficiently, ensuring all necessary information is recorded
- Handle customer inquiries and concerns in a professional and timely manner
- Collaborate with other staff members to ensure smooth and efficient operations
- Maintain a clean and organized work area
- Adhere to company policies and procedures, including safety and security guidelines
- Greet and welcome guests upon arrival, providing them with information about our facilities, services, and amenities
- Handle guest inquiries, requests, and complaints in a professional and timely manner, resolving issues to the satisfaction of the guest
- Coordinate with other departments to ensure guest requests are fulfilled and that any special accommodations or arrangements are made
- Provide recommendations and assistance to guests regarding local attractions, dining options, and events
- Serve as the first point of contact for incoming phone calls, directing calls to the appropriate individual within the organization
- Provide accurate and up-to-date information to callers regarding company products and services
- Greet and welcome visitors, ensuring a warm and professional atmosphere
- Answered customer inquiries regarding ticket availability, pricing and event information.
Cashier
Mariano's
11.2023 - 03.2024
- Greet customers with a warm and friendly attitude
- Process customer purchases accurately and efficiently
- Handle cash and electronic payments with precision
- Maintain a clean and organized checkout area
- Assist customers with any inquiries or concerns
- Collaborate with other team members to ensure a seamless customer experience
- Follow company policies and procedures regarding cash handling and customer service
- Bag groceries for customers
- Handle self-checkout
Carry-out
Maggiano's Little Italy
01.2022 - 04.2022
- Greet customers and assist with carrying their purchases to their vehicles
- Pack customers' orders accurately and efficiently
- Verify the accuracy of customer orders before delivery
- Load and unload items from vehicles
- Ensure customers' orders are handled with care and delivered in a timely manner
- Maintain cleanliness and organization of the carry out area
Education
High School Diploma -
Thomas Kelly College Prep
Chicago, ILL05.2024
Skills
- Adaptive team player
- Positive and professional
- Customer service
- Money handling
- Guest inquiries
- Customer assistance
- Time management skills
- Clear communication
- Check processing
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Stress management
- Complaint resolution
- Dependable and responsible
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative / Cashier
Jewels Osco
12.2024 - Current
Cashier
Mariano's
11.2023 - 03.2024
Ticket agent/ Guest service agent/ Telephone receptionist
Chicago's First Lady Cruises
05.2022 - 11.2024
Carry-out
Maggiano's Little Italy
01.2022 - 04.2022
High School Diploma -
Thomas Kelly College Prep
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