Evelin Alfaro
Rialto,CA
Summary
Knowledgeable Loan Processor bringing 6 years of experience in financial positions. Highly skilled in working well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between banks, credit unions, brokers, lenders and customers.
Overview
7
7
years of professional experience
Work History
Loan Processor II
CU Direct Lending (Origence Lending Services)
Ontario, CA
05.2021 - Current
- Worked with multiple credit unions such as Pentagon FCU, Austin Telco FCU, Hudson Valley CU, Valley Strong CU, Redwood CU, FIC, Los Angeles FCU and multiple brokers in the auto industry.
- Trained new hires and employees on credit unions and specific processes.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
- Compiled closing packages containing all necessary documents required for funding.
- Calculated income, assets and liabilities to meet lender requirements.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Maintained accurate records in computer database system during loan origination process.
- Submitted loan applications to underwriting department for review and approval process.
- Stayed abreast of lending regulations, industry trends and market rates.
- Reviewed initial client documentation to structure and submit loan package.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through advanced training.
Mortgage Customer Service Representative
Amwest Funding
Rancho Cucamonga, California
07.2020 - 05.2021
- Verified all borrowers information for security purpose's
- Made outbound calls to assist borrowers that were affected by covid 19 to get on payment plans such as Forbearance, Deferment, Loan modification
- Created and sent payoff statements to borrower's or authorized third party's
- Sent 1098 form and mortgage statement's to borrower's via email or mail
- Assisted in high volume inbound calls in regards to service release inquiry's
- Completed inquiries and followed up with customers to share findings and offer solutions
- Updated records with all interactions and customers transactions
- Referred unresolved customer grievances to designated departments for further investigation
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Assisted with tasks and work duties during slow periods to maintain team productivity.
Outsource Disbursement Processor
Lereta Taxing Services
Rancho Cucamonga, California
05.2017 - 06.2020
- Ensured that all tax bills, current open items and Escrow reports are processed accordingly and timely and efficiently for any states assigned with minimal assistance
- Completed all required processing on exception reports within SLA
- Followed agency guidelines and special processing instructions
- Procured tax amount data from taxing agency jurisdictions
- Interpreted tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing
- Balanced all disbursements prior to end of day and submit all payment back daily
- Completed Tax Processing Reports accurately prior to ELD
Education
High School Diploma -
Dr John Milor High School
Skills
- Customer Service
- Multitasking
- Critical thinking
- Task prioritization
- Excel
- Teamwork and Collaboration
- Employee Coaching
- MS Word
- Regulatory Compliance
- Quality Control
- Call Documentation
- Computer Skills
- MS Office
- L360 (ARC OS)
- Meridian Link
- Ideal
- NICE
Languages
Spanish
Professional
References
References available upon request.
Timeline
Loan Processor II
CU Direct Lending (Origence Lending Services)
05.2021 - Current
Mortgage Customer Service Representative
Amwest Funding
07.2020 - 05.2021
Outsource Disbursement Processor
Lereta Taxing Services
05.2017 - 06.2020
High School Diploma -
Dr John Milor High School
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