Evelin Arana
Good Earth Yogurt
Bishop,CA
2
Languages
4
Certifications
10
years of professional experience
Bilingual English–Spanish professional with a background in English language instruction, educational program support, and operations management. Experienced in student assessment, administrative coordination, recordkeeping, scheduling, and customer service. Adept at supporting instructors and students, organizing resources, and communicating effectively with diverse audiences. Committed to helping programs operate efficiently and providing responsive, student-centered support.
Work History
Assistant Manager
3 Years 3 Months- Support daily store operations by monitoring opening, closing, and customer service routines.
- Resolve customer concerns to maintain a positive experience.
- Train new team members on store operations and service standard expectations.
- Track daily sales trends to support shift planning and staffing decisions.
- Monitor and replenish service areas to keep displays organized and appealing.
- Communicate clearly with guests and coworkers in Spanish and English to support efficient service.
- Review cash handling procedures to maintain accurate end-of-shift counts.
- Check inventory levels on a weekly basis to ensure product availability at all times.
- Assist with opening and closing procedures to support consistent daily operations.
- Prepare simple updates and notes that help the team stay aligned.
Cashier/Food Service Worker
2 Years 1 Month- Handled register transactions accurately and balanced cash drawer activities at closing.
- Assembled customer orders carefully and checked items for accuracy before handoff.
- Restocked display areas and rotated products to support fresh presentation and availability.
- Assisted coworkers during rush periods to keep lines moving and customer wait times manageable.
- Communicated clearly with bilingual customers to reduce misunderstandings and support smoother transactions.
Babysitter
10 Months- Supervised children during daily activities, maintaining a safe and structured home environment.
- Prepared meals and snacks while following dietary preferences.
- Helped children complete homework assignments.
- Communicated regularly with parents about schedules, behavior, and daily needs.
- Followed bedtime routines helping children transition calmly from playtime to rest.
- Kept play areas and common spaces tidy after activities, meals, and homework time.
- Handled pickup and drop-off routines following family instructions and schedules.
Call Center Representative
1 Year 2 Months- Documented patient details accurately in call logs and routed messages to the appropriate clinic staff.
- Scheduled appointments and confirmed visit information.
- Transferred urgent concerns promptly and followed call routing guidelines for appropriate clinic escalation.
- Managed high-volume call periods while staying calm, professional, and responsive to patient needs.
- Checked appointment calendars and updated caller information to support accurate scheduling.
Interpreter
1 Year- Interpreted conversations between healthcare staff and clients with clear, neutral language.
- Maintained confidentiality while handling sensitive discussions between staff and clients.
Language Extension Program Assistant
9 Months- Assisted teachers with needed classroom materials to support daily teaching activities.
- Assisted the public with english and french courses information.
- Assessed English exams for new students to find them the right class according to their English level.
- Assisted teachers uploading grades to the system.
- Maintained organized files and classroom documents to support smooth program operations.
- Helped coordinate schedules and room setup for language extension sessions.
Saturday Program Teacher
9 Months- Planned Saturday English lessons aligned with student level, pace, and weekly learning objectives.
- Assessed student progress through exercises, oral responses, and informal observation during class.
- Prepared learning materials that reinforced vocabulary, grammar, and basic conversation skills.
Summer Course Teacher
1 Month- Developed English lesson plans aligned with summer course objectives.
- Delivered classroom instruction in English and Spanish to support comprehension and participation.
- Managed classroom routines to keep lessons organized, focused, and on schedule.
Education
Bachelor - English Teaching as a Second Language
Communicative English Program - English Language
High School Diploma
Skills
Spanish
English
Interpreter services
Lesson planning
Classroom management
Student assessment
Tutoring
Academic coordination
Curriculum support
Microsoft Word
Excel
Customer service
Certification
Food Handlers
Languages
English
C1
Advanced
Spanish
Native or Bilingual
Timeline
Assistant Manager
Good Earth Yogurt
07.2023 - CurrentRead More
Cashier/Food Service Worker
Erick Schat's Bakkery
09.2022 - 10.2024Read More
Babysitter
Saglimbeni Family
11.2021 - 09.2022Read More
Call Center Representative
Telcall-Powell Health Clinic Account
09.2020 - 11.2021Read More
Interpreter
ASAPROSAR (Pro Rural Health Association)
01.2019 - 01.2020Read More
Language Extension Program Assistant
University of El Salvador
03.2018 - 12.2018Read More
Saturday Program Teacher
English Academy at Colegio “La fe”
09.2017 - 06.2018Read More
Summer Course Teacher
One Step Ahead English Teaching Academy at Colegio Cristiano “Profesor Justo Gonzales Carrasco”
11.2016 - 12.2016Read More
University of El Salvador
Bachelor from English Teaching as a Second Language
Read More
ITCA-FEPADE, El Salvador
Communicative English Program from English Language
Read More
INJEAO, El Salvador
High School Diploma
Read More