Evelin Gallardo

Processed documents and maintained accurate records, supporting operational efficiency and compliance with company standards.

· Entered, verified, and updated data in company systems with a high level of accuracy and attention to detail.

· Managed incoming and outgoing correspondence, facilitating timely communication between departments and external stakeholders.

· Handled inbound and outbound customer calls using Amazon Connect, providing information and resolving inquiries professionally.

· Explained policies, procedures, and services clearly to customers, ensuring understanding and meeting individual needs.

· Resolved customer inquiries and complaints efficiently, contributing to increased customer satisfaction and retention.

· Followed call scripts and communication guidelines while maintaining a professional and customer-focused approach.

· Collaborated with team members to achieve departmental goals and deliver high-quality service.

· Supported administrative and operational functions through document management, data entry, and customer service activities.

• Provided exceptional customer service through personalized assistance with product selection and purchases.· Executed product upselling and sales strategies, contributing to revenue growth and achievement of sales targets.· Built and maintained positive customer relationships, encouraging repeat business and customer loyalty.· Trained and supported team members, fostering a collaborative and productive work environment.· Resolved customer concerns professionally and promptly to ensure a positive shopping experience.· Managed store operations, including merchandising, inventory support, and cash handling.· Maintained accurate records and ensured compliance with company policies and procedures.
• Processed customer transactions efficiently using point-of-sale systems.
• Assisted customers in selecting products and providing fashion advice.
• Maintained clean and organized sales floor and merchandise displays.