Evelin Gutierrez
Elgin,IL
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HR-Admin
R.E.A.P ReThink Electric Apprenticeship Program
01.2024 - Current
- Organizing HR documentation - Create Apprentice folders - Create Journeymen folders - Create Instructors folders - Creating Google Sheets for tracking tests and scores by level - Make a Kick Off Event Invite - Creating a REAP Apprenticeship program open house flier - Send a copy of the sign wage form to each apprentice and file it in their folder - Make a folder for each person that attended the open house and print out the offer letter/ rejection letter made by the recruiter and put it in the file. - Send out OSHA National Safety Stand-Down information from May 6th-May 10th - Make a school transcript form using Canva, for the apprentice test scores - Make a flier for mothers day - Look on amazon for bags to do the apprentice of the month - Organize the sign-in sheets - Do the safety toolbox talk sheet binder - DOL Audit - NCCER Program Audit - Assisting as needed
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Supported company growth by collaborating on workforce planning efforts.
- Organized company-wide events designed to boost employee morale.
- Coordinated employee events and recognition programs to promote a positive work culture and strengthen team relationships.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Facilitated conflict resolution for a harmonious workplace environment.
- Created an inclusive work culture by promoting diversity and inclusion initiatives.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Developed and implemented onboarding and orientation programs for new employees.
- Worked alongside global business leader to deploy new training strategies.
Leasing Agent
Regency Place
03.2023 - 01.2024
- Setting appointment for showings - Doing follow ups - Closing a lease - Assisting resident as needed - Fair Housing Regulations - Work orders - Running applicants’ credit, criminal, and eviction report
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept meticulous records of correspondence between management and tenants.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Conducted property tours to highlight features of properties.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
- Used Yardi Voyager to keep record of financial transactions and rental applications.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Organized community events to foster a positive living environment and increase resident retention rates.
- Invited prospects to fill out application upon completion of property tour.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Registered clients on database to enable tracking history and maintain updated records.
- Collected rent and tracked resident payments and information in computer system.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Kept properties in compliance with local, state, and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to Common Area Maintenance (CAM) inquiries.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Planned special events such as lotteries, dedications and project tours.
Executive Administrator Assistant
CT Mechanical, LLC
02.2017 - 07.2023
- Accounts Payable - Invoices/Statements - Reviewing Contracts - Helping Project Managers - Opening Projects for the Service Team - Reviewing the Bidding email - Foundations - Salesforce - Word Document - Excel Spreadsheets - Outlook - Meeting Planning - Organizing the Office - Ordering Supplies for the Office - Client Boxes - Directing phone calls to the appropriate team - Run WIP reports, Quarterly reports. - Feral Fixers Non Profit Organization - Helping with She Builds organization - Running Second Company Accounting Department for Hemingway Chimney
- Increased efficiency within the organization through regular review and improvement of administrative policies and procedures.
- Managed key executive office staff and prioritized workloads.
- Supported executive decision-making by conducting research, analyzing data, and providing insightful recommendations.
- Planned both internal and external events and staff trainings.
- Proactively identified opportunities for process improvements leading to increased operational efficiency.
- Maintained a professional work environment by overseeing office space planning, equipment procurement, and facility management.
- Safeguarded confidential information through the implementation of strict document management protocols and secure filing systems.
- Prepared and distributed memos describing company's administrative policies and procedures to all staff members.
- Fostered positive working relationships with cross-functional teams through excellent interpersonal skills and clear communication.
- Boosted employee morale with the coordination of team-building events, recognition programs, and staff celebrations.
- Expedited response times to stakeholder inquiries with diligent monitoring of executive correspondence channels including email, phone calls, or messages.
- Collaborated with HR to streamline onboarding processes for new hires resulting in reduced time to productivity.
- Facilitated successful meetings by preparing agendas, distributing materials, tracking action items, and recording minutes.
- Ensured compliance across all areas of responsibility including legal requirements or corporate policies.
- Improved communication between departments with the creation of detailed reports and presentations on key initiatives.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Developed monthly reports.
- Reduced errors in accounting and financial reporting by modifying current processes.
- Coordinated travel arrangements for staff members.
- Observed all laws, regulations and other applicable obligations.
- Served as executive staff liaison to several committees.
- Reconciled business and creative needs.
- Managed day-to-day development issues.
- Streamlined workflow.
- Increased accuracy through improved processes for fiscal monitoring, payroll, and operational expenses.
- Processed employee expense reports quickly to prevent delays in payouts.
- 6 years of analyst experience.
- Represented company at conferences and seminars to boost outreach.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Used Foundations to produce monthly invoices, reports, and other deliverables.
- Answered high volume of phone calls and email inquiries.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Created and managed office systems to efficiently deal with documentation.
- Took notes and dictation at meetings.
- Volunteered to help with special projects of varying degrees of complexity.
- Filed paperwork and organized computer-based information.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Monitored and ordered supplies and materials to keep office well stocked.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Elevated company reputation through meticulous attention to detail in all aspects of work output.
- Offered technical support and troubleshot issues to enhance office productivity.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Updated database of contacts and resources for company-wide distribution.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Manager
Anytime Fitness Bensenville
10.2020 - 10.2021
- Managed sales, inventory management and customer relations - Handled day-to-day operations - Handle the daily counts - Always assured of excellent customer experience - Set sales goals for every month - Recruited new hiring - Terminating Employees - Set schedules
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Loan Officer
Heartland Financial USA. INC
01.2016 - 01.2017
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Assistant General Manager (AGM)
Holiday Inn Express
01.2014 - 01.2016
- Manage daily reports - Accounts Payable - Assisting guest as needed - BSB Sales - Fair Housing regulations for long term guest - Assured excellent customer experience at all times - Work orders - Loyalty Champion IHG - Recruited new hiring - Terminating Employees - Set schedules - Weekly employee meetings
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
High School Diploma -
Elgin High School
05.2008
Skills
- Office experience
- Data entry
- Time management
- Event Planning
- Social Media
- Documentation and Recordkeeping
- Relationship Building
- Human Resources Support
- Project Management
- Remote Conferencing and Communication
- Analytical and Critical Thinking
- Organizational Development
- Goal-oriented mindset
- Telephone and email etiquette
- Real estate knowledge
- Contract Review
- Customer service expertise
- Strong Problem Solver
Certification
- Leasing License
- Driver's License
- Microsoft Project
- MCA
- Customer Service Skills & Excellence
- OSHA 10
- Active Shooter Response
- Be Personal
- Be Proactive
- Be Professional
- Be Prompt
- Closing & Follow-up
- Communicating With Diplomacy
- Creating an Authentic Leasing
- Curb Appeal
- Diversity & Inclusion
- Drug-Free Workplace
- Essential Closing Strategies
- Fair Housing
- Follow up with Prospective
- Giving a Tour
- How Can Machine Learning & Artificial Intelligence Help You
- Identifying Customer Needs In Person
- Inquiry to Appointment
- Intro to Microsoft Project
- Leading Through Change
- Leverage LinkedIn to Win
- Maximizing Your Printer’s Productivity
- Personalized the Tour
- Planning & Preparation
- Preparing a Perfect Market
- Project Management Pitfalls And how To Avoid Them
- Security Foundation
- Sexual Harassment Prevention
- The Do’s & Don’t ofMeeting Venue
- The Value of Creating Diverse
- Time Management Essentials
- Touring the Community
- Using Microsoft Teams
- Workforce Transformation
- SMACNA Technical University
Personal Information
Title: HR/Admin
Languages
Spanish
Native or Bilingual
Timeline
HR-Admin
R.E.A.P ReThink Electric Apprenticeship Program
01.2024 - Current
Leasing Agent
Regency Place
03.2023 - 01.2024
Manager
Anytime Fitness Bensenville
10.2020 - 10.2021
Executive Administrator Assistant
CT Mechanical, LLC
02.2017 - 07.2023
Loan Officer
Heartland Financial USA. INC
01.2016 - 01.2017
Assistant General Manager (AGM)
Holiday Inn Express
01.2014 - 01.2016
High School Diploma -
Elgin High School