Evelin Martinez
Rochester,USA
Summary
Dedicated Human Resources Administrator skilled in employee relations, conflict resolution, and morale-building initiatives. Fluent in Spanish with experience in translation, fostering open communication to enhance employee satisfaction and retention. Equipped with over four years of HR experience and over 30 years in customer service, management and Administration. Banking and retail sectors. Strong multi-tasker with a proven ability to adapt to competitive challenges.
Overview
19
19
years of professional experience
Work History
HR. ASSOCIATE II
LiDestri Foods & Drink
Rochester, NY
11.2023 - 06.2026
- Assisted employees with inquiries, scheduled meetings and interviews to support HR operations.
- Update HRIS with employee change requests, process paperwork, submit changes to payroll.
- Assist with projects, coordinate pre-employment screening process including & confirming onboarding schedule with all parties.
- Participated in new hire onboarding and facilitated orientation to ensure smooth integration of new employees.
- Maintains Postings for designated areas current law posters, list of current job openings, benefit changes any HR-related updates.
- Translated documents from Spanish to English for clear communication.
- Update ADP
PROJECT COORDINATOR
Renewal by Andersen of WNY
Rochester, New York
12.2022 - 11.2023
- Coordinated schedules for team meetings and appointments.
- Reviewed and addressed requests for approvals to ensure project compliance.
- Documented and followed up on key actions and decisions from meetings to support project continuity and accountability.
- Assessed project risks to provide successful solutions.
- Reviewed technician measures to ensure project alignment and quality standards.
- Took initiative to identify and anticipate customer needs and make recommendations for implementation.
- Prepared, sent and filed subcontracts and purchase agreements.
HUMAN RESOURCES ADMINISTRATOR
McAlpin Industries
Rochester, NY
04.2021 - 08.2022
- Coordinated and facilitated employee onboarding, including orientation and training schedules, while developing and administering recruitment and retention programs to enhance workforce engagement.
- Supported all aspects of new associate onboarding, including coordinating pre-employment drug testing, background checks, and HR orientation.
- Screened resumes, maintained job descriptions, and scheduled pre-employment requirements to streamline hiring.
- Administered pre-employment background checks and facilitated drug screenings, coordinating annual benefit plan enrollments and processing changes and monthly group insurance premiums to ensure compliance and accuracy.
- Monitored employee relations and supported harmonious work culture through effective conflict resolution.
- Managed Attendance Program which includes data collection, reporting and follow up with Supervisors/Managers to administer warnings.
- Updated building security access records and processed terminations in the system.
FRONT DESK RECEPTIONIST
McAlpin Industries
Rochester, NY
12.2015 - 08.2022
- Handled incoming and outgoing multi-phone line system and routed callers to appropriate personnel.
- Monitored company emails, responded to customer inquiries, and ensured timely message forwarding to relevant personnel.
- Cleaned and organized lobby and reception areas to maximize guest comfort.
- Executed copying, faxing, and printing tasks to efficiently organize and distribute essential documents.
- Welcomed visitors, assessed their needs, and provided assistance.
- Processes all incoming and outgoing mail and overnight deliveries.
- Issued refunds for vending machine purchases to ensure customer satisfaction.
- Closing Responsibilities- Sanitize desk and work areas. - Sign out of front desk phone hot desk. - Turn off office lights.
- Translate from English to Spanish.
CUSTOMER SERVICE REPRESENTATIVE
McAlpin Industries/Monroe Plating
Rochester, NY
12.2015 - 04.2021
- Enters purchase orders into PLEX and in a timely manner.
- Adjust the dispatch list in order to meet customer needs.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Resolved customer inquiries, complaints and issues providing insightful solutions.
- Generated reports, correspondence and documentation for internal and customer use.
- Scheduling and planning for the day and follow up and tracking if needed for on time delivery.
- Checking parts, Quality Control and packing, shipping and receiving.
- Translated from English to Spanish and scanning and faxing and data entry.
BILINGUAL CALL CTR. CUSTOMER SERVICE REP.
Sentry Safe
Rochester, NY
03.2007 - 09.2015
- Placed and answered phone calls to meet fluctuating demand and used open and closed questioning to obtain relevant information quickly.
- Expedited calls requiring urgent attention for immediate resolution.
- Recognized caller needs and recommended viable solutions.
- Supported customers in placing online orders through company website, enhancing user experience.
- Facilitated and managed customer orders during high-volume periods, ensuring timely processing.
- Entered and updated customer data to create and modify account information and listened actively to complaints, feedback and feature requests for future improvement.
- Analyzed caller trends and communicated insights to senior staff for informed service planning.
OFF LINE TEAM/ADMINISTRATIVE ASSISTANT
Sentry Safe
Rochester, NY
03.2007 - 09.2015
- Coordinated staff schedules to ensure proper coverage throughout business hours.
- Answered incoming calls and directed messages and scheduled meetings and recorded minutes for inter office distribution.
- Managed multiple phone lines to handle customer inquiries efficiently.
- Processed correspondence, documents, and reports to streamline operations for clerical staff.
- Coordinated budgets for events, business travel, and meetings to ensure resource efficiency.
- Managed special projects, scanning, faxing, and data entry using Excel and Word to enhance workflow.
- Relayed information from senior staff and maintained personal budget details.
Education
ASSOCIATE OF SCIENCE - MEDICAL BILLING IN CODING
Everest Institution
HIGH SCHOOL DIPLOMA - MATH
Benjamin Franklin High School
Skills
- HRIS
- Payroll
- HR Analytics
- ADP
- NYS DOL Variances
- Excel
- Plex
- SAP
- CRM
- PowerPoint
- Word
- Multitasking
Other Jobs held
- Debt Collector at a Attorney’s Office
- 2 years experience
- Manager and District Manager for Retail Sales
- 20 years experience
- InStore Branch Manager for Citizens Bank
- 3 years Experience
Timeline
HR. ASSOCIATE II
LiDestri Foods & Drink
11.2023 - 06.2026
PROJECT COORDINATOR
Renewal by Andersen of WNY
12.2022 - 11.2023
HUMAN RESOURCES ADMINISTRATOR
McAlpin Industries
04.2021 - 08.2022
FRONT DESK RECEPTIONIST
McAlpin Industries
12.2015 - 08.2022
CUSTOMER SERVICE REPRESENTATIVE
McAlpin Industries/Monroe Plating
12.2015 - 04.2021
BILINGUAL CALL CTR. CUSTOMER SERVICE REP.
Sentry Safe
03.2007 - 09.2015
OFF LINE TEAM/ADMINISTRATIVE ASSISTANT
Sentry Safe
03.2007 - 09.2015
HIGH SCHOOL DIPLOMA - MATH
Benjamin Franklin High School
ASSOCIATE OF SCIENCE - MEDICAL BILLING IN CODING
Everest Institution