Evelin Moreno-Garfias
Grapevine,TX
Summary
Highly communicative professional with more than 2 years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where clientele satisfaction is of utmost importance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Expert
Gaylord Texan Resort & Convention Center
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Supervisor
DEI
11.2019 - 09.2021
- Direct, plan, and implement policies, to ensure continuing operations, to maximize sales to increase productivity
- Resolve customer complaints regarding sales and service, Accommodate to guest to insure guest satisfaction
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Ensure the safety of guest and employees
- Compose images of products, using video or still cameras, lighting equipment, props, or photo or video editing software.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Server
Bombshells Sports Bar
05.2016 - 03.2020
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Communication with guest to ensure Guest obsession and satisfaction
- Food, cash, and card handling
- Customer service and safety oriented
- Multitasking, friendly, outgoing, time management.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Associate of Science -
Mountain View College
Skills
- Multitasking proficiency
- Strong empathy
- Exceptional communication
- Cash handling expertise
- Professional Appearance
- Data Entry Efficiency
- Upselling strategies
- Computer Skills
- Detail Oriented
- Flexible Schedule
Certification
- Drivers License -
Languages
Spanish
Native or Bilingual
Timeline
Guest Service Expert
Gaylord Texan Resort & Convention Center
09.2021 - Current
Supervisor
DEI
11.2019 - 09.2021
Server
Bombshells Sports Bar
05.2016 - 03.2020
Associate of Science -
Mountain View College
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