Evelin Ramirez

In my role as an Intake Coordinator and Mental Health Navigator, I serve as the initial point of contact for individuals and families seeking emotional or mental health support. I help clients feel heard and understood by gathering background information, identifying their needs, and guiding them toward appropriate services and resources.

I work closely with therapists, case managers, and local organizations to coordinate appointments, make referrals, and ensure each client receives the care and follow-up they need. My position requires strong organization, empathy, and communication skills, as well as the ability to handle confidential information with professionalism.

Beyond intake and coordination, I often assist clients in navigating challenges such as access to care, insurance, or transportation. This role has strengthened my ability to multitask in a fast-paced environment while maintaining compassion and attention to detail. It has also deepened my commitment to supporting the well-being of my community through accessible and responsive mental health services.

As a Receptionist at San Luis Dermatologist, I served as the first point of contact for patients, providing compassionate and professional service in a fast-paced medical environment. I managed appointment scheduling, patient check-ins, and insurance verifications while ensuring that each visitor felt welcomed and respected. My role also involved handling a high volume of phone calls, managing correspondence, and maintaining accuracy in patient records and billing. Working closely with medical staff, I helped create a seamless experience for both patients and providers by keeping communication clear and operations organized. Through this position, I strengthened my customer service, multitasking, and administrative skills—all while developing a deeper understanding of healthcare operations and patient care.