Evelin Romero
New Orleans,LA
Summary
Detail-oriented in customer care, experienced in leading product strategy and business development using in-depth knowledge of market trends. Successful at establishing clear objectives for team members and enforcing deadlines to keep projects on track.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level clerk position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sci Shared Resources
New Orleans , LA
2022.10 - Current
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity. Handle over 50 calls per day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
HOUSE KEEPING & CHILD CARE
Private Employers
New Orleans , LA
2020.02 - 2022.11
- Increased employee performance through effective supervision and training.
- Managed laundry sorting, washing, drying, and ironing.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
CASHIER
Goodwill Industries
New Orleans , LA
2022.10 - 2022.10
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Learned duties for various positions and provided backup at key times.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs..
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Answered questions about store policies and addressed customer concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Set up new sales displays each week with fresh merchandise.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
DIGITAL MARKETING
Lurn Acacemy
New Orleans , LA
2022.01 - 2022.08
- Identified growth opportunities and developed initiatives to increase market share.
- In this function, assessments were completed and certificates were earned in digital marketing industry
- Work included SEO qualifications, email lists, social media business, affiliate marketing and commissions
- Managed team engaged in ongoing product optimization, account management and ad placement.
- Monitored and optimized advertising campaigns using Google, Facebook and Bing.
RECEPTIONIST
ORLEANS FURNITURE
New Orleans , LA
2021.05 - 2021.08
- Job position included services of desk duties such as customer service, filing paperwork, storing data, and loan servicing
- This position required assisting sales people in sales receipts and loan applications for customers in need of loans
- As well as attending to products for marketing purposes and well representation of company
- Confirmed appointments, communicated with clients, and updated client records. Managed over 20 calls per day.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected payments, processed transactions and updated relevant records.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Customer Service Cashier
TACO BELL, CUSTOMER SERVICE
New Orleans , LA
2019.01 - 2019.11
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
High School Diploma -
WARREN EASTON CHARTER HIGH SCHOOL, MARKETER
New Orleans, LA05.2021
Skills
- Marketing Strategies
- Communications Strategies
- Customer Engagement Strategies
- Search Engine Optimization Practices
- Digital Tools
- Active Listening
- Landing Page Optimization
- Prospecting Skills
- Critical Thinking
- Computer Proficiency
- Online Engagement
- Complex Problem-Solving
Accomplishments
- Improved relationships with customers by soliciting feedback and encouraging interactions with customers on social media.
- Achieved digital marketing campaigns and master search engine optimization by completing a course with accuracy and efficiency.
- Updated and maintained company database to reflect current and accurate client records for more than 100 accounts.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Certified Digital Marketer, Lurn Academy - 4 months
- Real Estate Evaluator Training - 1 year
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Sci Shared Resources
2022.10 - Current
CASHIER
Goodwill Industries
2022.10 - 2022.10
DIGITAL MARKETING
Lurn Acacemy
2022.01 - 2022.08
RECEPTIONIST
ORLEANS FURNITURE
2021.05 - 2021.08
HOUSE KEEPING & CHILD CARE
Private Employers
2020.02 - 2022.11
Customer Service Cashier
TACO BELL, CUSTOMER SERVICE
2019.01 - 2019.11
High School Diploma -
WARREN EASTON CHARTER HIGH SCHOOL, MARKETER
- Certified Digital Marketer, Lurn Academy - 4 months
- Real Estate Evaluator Training - 1 year
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