Justin Moss
Minden,LA
Overview
17
17
years of professional experience
1
1
Certification
Work History
Family Service Counselor
SCI Shared Resources
Haughton, LA
11.2020 - 03.2024
- Provided emotional support during difficult times such as death.
- Collaborated with other professionals to coordinate services for clients.
- Attended interments to assist families and provide support.
- Assisted clients with selection of burial services, grave markers and service options.
- Gathered and completed legal and company paperwork.
- Helped make pre-need arrangements for forward-thinking customers.
- Built trust and rapport with families.
Customer Service Representative
Oneal Gas Company
Haughton, LA
08.2012 - 11.2020
- Provided accurate information about products and services to customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
Restaurant Manager
Log Cabin Cafe
Ringgold, LA
01.2007 - 08.2012
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Maintained detailed records of sales transactions and daily shift reports.
- Adhered to all health department regulations regarding food storage and preparation.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Assisted with kitchen preparation during peak times.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Ensured compliance with all food safety regulations and sanitation standards.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Created new menu items based on customer feedback and industry trends.
- Resolved conflicts among employees in an effective manner.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Prepared employee schedules to maintain appropriate staffing levels.
Education
High School Diploma -
Lakeside High School
Sibley, LA05-2005
Skills
- Memorial coordination
- Sales expertise
- Advanced arrangements
- Burial planning
- Cremation urns
- Service planning
- Multitasking
- Written Communication
- Interpersonal Communication
- Client Interviewing
- Task Prioritization
- Goal Setting
- Team building
- Excellent Communication
- Dedicated support
- Professional Demeanor
- Problem-solving abilities
- Continuous Improvement
- Attention to Detail
- Time management abilities
- Teamwork and Collaboration
Certification
- Life License Certified
Timeline
Family Service Counselor
SCI Shared Resources
11.2020 - 03.2024
Customer Service Representative
Oneal Gas Company
08.2012 - 11.2020
Restaurant Manager
Log Cabin Cafe
01.2007 - 08.2012
High School Diploma -
Lakeside High School
- Life License Certified