Sunni Guinn
Muncie,IN
Summary
Dynamic Family Service Counselor with Everstory Partners, skilled in grief counseling and relationship building. Successfully enhanced family satisfaction through tailored support and community resource education. Proven sales expertise and adaptability led to increased client engagement and retention, ensuring comprehensive care and individualized solutions for families during challenging times.
Overview
17
17
years of professional experience
Work History
Family Service Counselor
Everstory Partners
Muncie, IN
02.2023 - Current
- Visited hospitals, nursing homes and hospice facilities to build relationships and give presentations.
- Collaborated with multidisciplinary teams to ensure comprehensive care for families facing various challenges.
- Enhanced overall family satisfaction by providing attentive client service, consistently exceeding expectations through individualized care and support.
- Educated clients on available community resources, connecting them with essential services to improve their quality of life.
- Helped clients select caskets, markers and memorial options.
- Assisted with advanced arrangements for individuals and couples.
Sales
Kay Jewelers
Muncie, IN
09.2021 - 03.2023
- Boosted sales performance by developing and implementing effective direct sales strategies.
- Streamlined the sales process, resulting in shortened sales cycles and higher closing ratios.
- Increased sales revenue through extensive market research and implementing effective sales strategies.
- Enhanced sales forecasting accuracy by analyzing sales data and market trends.
- Collaborated with sales team members to develop strategies for reaching monthly sales targets consistently.
Life Insurance Agent
Self-employeed
Muncie, IN
06.2008 - 02.2011
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
Education
High School Diploma -
Yorktown
Yorktown INPathfinders
Indianapolis, INSkills
- Sales expertise
- Grief counseling
- Casket purchasing
- Advanced arrangements
- Cremation processes
- Burial coordination
- Memorial coordination
- Burial planning
- Memorial planning
- Preneed arrangements
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Decision-making
- Active listening
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Conflict resolution
- Goal setting
- Professionalism
- Interpersonal communication
- Time management abilities
- Written communication
- Client needs assessment
- Professional demeanor
- Community referrals
- Client interviewing
- Conducting interviews
Timeline
Family Service Counselor
Everstory Partners
02.2023 - Current
Sales
Kay Jewelers
09.2021 - 03.2023
Life Insurance Agent
Self-employeed
06.2008 - 02.2011
High School Diploma -
Yorktown
Pathfinders