Terrisa McKinney
Mineral Springs,AR
Summary
Dedicated Family Service Counselor with a proven track record at Meadowbrook Funeral Home, excelling in memorial planning and client needs assessment. Recognized for enhancing family satisfaction through personalized support and attention to detail. Skilled in advanced arrangements and relationship building, ensuring clients receive compassionate care during challenging times.
Overview
2006
2006
years of professional experience
1
1
Certification
Work History
Family Service Counselor
MEADOWBROOK Funeral Home
- Enhanced overall family satisfaction by providing attentive client service, consistently exceeding expectations through individualized care and support.
- Coordinated paperwork and required records to meet all business and legal requirements.
- Developed individualized care plans for clients, taking into account unique needs, preferences, and cultural backgrounds.
Family Service Counselor
Sullivan Funeral Home
03.1991 - 02.2006
- Helped clients select caskets, markers and memorial options.
- Maintained detailed case documentation for accurate record-keeping purposes while adhering to confidentiality standards and ethical practices.
- Supported families on day of interment to resolve any problems and answer questions.
- Assisted with advanced arrangements for individuals and couples.
- Educated clients on available community resources, connecting them with essential services to improve their quality of life.
Education
High School Diploma - Required
Marshall High School
Marshall, TXParalegal Studies
Bish Mathis
Longview, TXSkills
- Sales expertise
- Casket purchasing
- Cremation urns
- Marker customization
- Preneed arrangements
- Memorial planning
- Memorial coordination
- Advanced arrangements
- Cremation processes
- Burial coordination
- Burial planning
- Teamwork and collaboration
- Teamwork
- Attention to detail
- Multitasking Abilities
- Reliability
- Relationship building
- Adaptability and flexibility
- Client documentation
- Self motivation
- Family support
- Family services
- Client needs assessment
- Written communication
- File management
- Service planning
Certification
Preneed License
Timeline
Family Service Counselor
Sullivan Funeral Home
03.1991 - 02.2006
Family Service Counselor
MEADOWBROOK Funeral Home
High School Diploma - Required
Marshall High School
Paralegal Studies
Bish Mathis
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