Evelin Sanchez
Las Vegas,NV
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Floor Manager
Bellagio Hotel and Casino
Las Vegas, Las Vegas
09.2017 - Current
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assist the Training Development Partner with interviews.
- Collaborate with Floor Managers, AEHs, and EHs on training needs.
- Monitor Guestview trends, best practices, and opportunities for training.
- Be knowledgeable in all Forbes, AAA, SNHD, and OSHA compliance standards.
- Coordinate HotSOS updates and training.
- Make recommendations to the Training Development Partner for additional training.
- Coordinate all NHO training and orientation alongside the Training Development Partner.
- Provide weekly schedules of new hires, cross-train, and promotional team members.
- Provide weekly and monthly GRA projects.
- Add or remove new employees in HotSOS.
- Share updates in OneNote with leaders for new hires, send the new hire's schedule to management/WFM, and communicate with management about the completion of training (who our new hires are).
- Track to ensure all team members are trained with loop training.
- Safety inspection tracker.
Education
BBA -
Business Administration
08-2004
Skills
- Team training and development
- Conflict resolution
- Scheduling and planning
- Employee relations
- Employee management
- Employee scheduling
- Complaint resolution
- Employee development
Languages
Spanish
Native/ Bilingual
Timeline
Floor Manager
Bellagio Hotel and Casino
09.2017 - Current
BBA -
Business Administration