Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Evelin Valles-Herrera

Tooele,UT

Summary

Motivated and customer-focused professional with over 4 years of experience in fast-paced environments including food service, sales, and customer support. Strong background in communication, cash handling, and problem-solving. Known for reliability, efficiency, and a positive attitude. Eager to re-enter the workforce and contribute to a dynamic team.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Snap Finance
07.2019 - 09.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Assisted customers with financial account issues and payment solutions.
  • Managed high call volumes while maintaining service quality.

Phone Sales Representative

Clearlink
07.2017 - 06.2019
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Utilized sales techniques to build customer interest and close sales.
  • Troubleshot problems for callers and helped independently resolve common issues.

Cashier

Del Taco
01.2017 - 06.2017
  • Handled order processing swiftly and with accuracy.
  • Processed transactions efficiently, ensuring accurate handling of cash, cards, and refunds.
  • Provided friendly service in a fast-paced environment.

Cashier

McDonald's
07.2016 - 01.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Stansbury High School
Tooele, UT
05.2017

Skills

    Customer Service & Communication

    Sales & Upselling Techniques

    Fast-Paced Environments

    Call Center Operations

    Cash Handling & POS Systems

    Team Collaboration

    Multitasking & Organization

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Snap Finance
07.2019 - 09.2021

Phone Sales Representative

Clearlink
07.2017 - 06.2019

Cashier

Del Taco
01.2017 - 06.2017

Cashier

McDonald's
07.2016 - 01.2017

Stansbury High School

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Evelin Valles-Herrera