Julian Mendoza
Texas, USA
Summary
Reliable and motivated support professional with experience assisting customers, handling high-volume communication, and solving issues efficiently. Comfortable working with computers, navigating multiple systems, and providing clear support through chat and phone. Strong attention to detail, fast learner, and able to stay organized in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Customer Service Field Representative
Spectrum Brands
05.2024 - 01.2026
• Delivered customer support related to service setup, troubleshooting, and account assistance.
• Assisted with resolving connectivity and technical issues for customers.
• Communicated effectively with customers and internal teams to ensure service completion.
• Maintained accurate records of customer interactions, service updates, and technical details.
• Demonstrated strong problem-solving skills in fast-paced service environments.
Customer Support Specialist
DoorDash
02.2021 - 04.2023
• Provided real-time customer support via chat and phone, resolving delivery issues and service concerns.
• Managed high-volume communication while maintaining professionalism and efficiency.
• Troubleshot app, order, and payment issues to ensure customer satisfaction.
• Documented customer interactions and updated account information accurately.
• Coordinated with drivers and internal teams to resolve delivery disruptions.
Education
High School Diploma -
Hackensack High School
135 1st ST, Hackensack, NJ 0760106-2019
Skills
Customer Service & Communication
Basic Technical Troubleshooting
Data Entry & Accuracy
Computer Skills (Websites & Systems)
Problem Solving
Multitasking
Time Management
Attention to Detail
Languages
English
Full Professional
Spanish
Full Professional
Italian
Limited
Portuguese
Limited
Timeline
Customer Service Field Representative
Spectrum Brands
05.2024 - 01.2026
Customer Support Specialist
DoorDash
02.2021 - 04.2023
High School Diploma -
Hackensack High School