Virgil Watkins
New Philadelphia,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
37
37
years of professional experience
Work History
Customer Service Field Representative
Yoder Sharpening Ltd
03.2019 - Current
- Improved customer satisfaction by promptly addressing and resolving service issues.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed strong relationships with key clients, ensuring their loyalty and support over time.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Sales
Ez Money Pawn
01.2010 - 01.2019
- Managed sales cycle to maintain solid customer base.
- Achieved sales revenue targets for assigned area.
- Oversaw, implemented and monitored sales and marketing activities to achieve sales goals.
Medical Courier
Stat Expeditors LLC
09.1987 - 01.2010
- Reduced transportation costs through effective fuel management and regular vehicle maintenance checks.
- Streamlined communication between dispatchers, patients, and healthcare providers for efficient coordination of service requests.
- Assisted in training new couriers on company protocols, safety procedures, and route navigation techniques.
- Continuously updated knowledge of industry best practices for medical courier services through ongoing professional development opportunities.
- Built professional relationships with customers and business partners to establish trust and credibility.
Education
No Degree - Small Business Management
Kent State University
New Philadelphia, OH06.2017
Skills
- Assertiveness
- Consultative Sales
- Product Knowledge
- Delivery Scheduling
- Customer Service
- Route Management
Timeline
Customer Service Field Representative
Yoder Sharpening Ltd
03.2019 - Current
Sales
Ez Money Pawn
01.2010 - 01.2019
Medical Courier
Stat Expeditors LLC
09.1987 - 01.2010
No Degree - Small Business Management
Kent State University
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