Brianna Wyche
Chester,VA
Summary
Very passionate and dedicated individual with over six years of experience in providing excellent customer service. Along with the ability to fulfill any job or task given. While, communicating information effectively and using critical thinking skills. Highly motivated individual looking to expand ones knowledge and the opportunity to grow within a company.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Field Representative
Securus Technologies
12.2023 - Current
- Regularly exceeded performance targets through consistent delivery of exceptional customer service experiences.
- Maintained accurate records of customer accounts, ensuring timely updates and efficient retrieval when needed.
- Very proficient with using Microsoft Word, Teams, etc.
- Communicated with clients through via Salesforce, email, or phone.
- Traveled daily to facilities to assist with setting up tablets and kiosk.
Mail Carrier
United States Post Office
9 2020 - 12.2023
- Delivered Mail & Packages Daily
- Assisted Fellow Co-Workers with Job Task
- Used Problem-Solving Skills to Help Customers
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally
Customer Service Representative
SunTrust
07.2021 - 09.2021
- Helped Clients With Mortgage Inquiries
- Analyzed and Updated Clients Account
- Answering Phones
- Used Typing and Computer Skills Daily
- Filing Paperwork
- Reading and Answering Emails
Guest Service Associate
Target
07.2017 - 09.2020
- Operated Cash Register and Cash Office
- Trained New Employees
- Help Customers with Transaction, Issues, or Questions
- Collaborated with other departments to provide excellent guest experience.
Education
High School Diploma -
Dinwiddie County High School
Dinwiddie, VA 09.2016 -
Some College (No Degree) - Accounting
James Madison University
Harrisonburg, VA 08.2019 -
Some College (No Degree) - Medical Insurance Billing
John Tyler Community College
Chester, VA 01.2024 - Current
Skills
Multi-Tasker
Communicate Effectively
Customer/ Client Relations
Prioritization
Problem-solving abilities
Computer Proficiency
Timeline
Some College (No Degree) - Medical Insurance Billing
John Tyler Community College
01.2024 - Current
Customer Service Field Representative
Securus Technologies
12.2023 - Current
Customer Service Representative
SunTrust
07.2021 - 09.2021
Some College (No Degree) - Accounting
James Madison University
08.2019 -
Guest Service Associate
Target
07.2017 - 09.2020
High School Diploma -
Dinwiddie County High School
09.2016 -
Mail Carrier
United States Post Office
9 2020 - 12.2023
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