Amanda Rolph
2414 Windridge Court Batavia,OH
Summary
A highly motivated professional with a strong work ethic and the desire to make a positive impact in any professional environment. I bring a diverse range of skills, experience and knowledge that have been developed over the years. I am eager to apply my acquired knowledge and experience to the challenges and opportunities of the workplace.
Overview
17
17
years of professional experience
Work History
Senior Order Processor/Customer Service Representative
Meridian Bioscience
3471 River Hills Drive Cincinnati Ohio 45244
11.2021 - Current
- Process all customer orders via phone, fax, e-mail, voice mail and EDI through the Meridian ERP System.
- Handle customer inquiries regarding pricing, product availability, complaints, proof of delivery, and shipping terms.
- Communicate with other departments as needed such as Accounts Receivable and Sale Representatives.
- Process Customer Order Resolutions (CORs) involving customer complaints.
- Attend departmental meetings as requested by management.
- Access, update and maintain customer computer database and record keeping systems for individual accounts.
- Process and provide the necessary documents to ship order internationally.
- Maintained up-to-date knowledge of product and service changes.
Registered Medical Assistant/Receptionist/OB Educator
HealthSource of Ohio
2055 Hospital Drive Suite 220 Batavia, OH 45103
10.2010 - 11.2021
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed medical records management, including filing, organizing and scanning documents.
- Trained new staff on proper procedures and policies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Confirmed appointments, communicated with clients, and updated client records.
- Sorted and distributed mail and faxes to the appropriate places.
- Completed all medical record requests in a timely manner.
- Ordered office and medical supplies for two offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
Medical Records Clerk/Medical Receptionist
Seven Hills Women's Health Centers
7495 State Road Suite 300 Cincinnati Ohio 45255
04.2007 - 10.2010
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained patient confidence by keeping patient records information confidential.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Scanned and uploaded medical records into electronic medical records system.
- Transcribed and entered patient medical information into electronic medical records systems.
- Pulled charts and prepared for nurse and doctor assessment.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Collected copays and/or outstanding balances.
- Opening and closing the office daily.
Education
Some college in Associates in Science -
University of Cincinnati-Clermont College
4200 Clermont College Drive Batavia Ohio 45103Certificate - Medical And Dental Assisting
Ashworth University
ONLINE 12.2009
High School Diploma -
Western Brown High School
476 West Main Street Mount Orab Ohio 4515405.2007
Skills
- Data entry skills
- Microsoft Office
- Microsoft Outlook
- Multi-line phones
- Copier and Fax machine
- Typing 65 wpm
- Multi-tasker
- Great verbal and written communication skills
Additionalinformation - Otherskills
- Dependable
- Multi-tasker
- Hard worker
- Fast learner
- Team player
Timeline
Senior Order Processor/Customer Service Representative
Meridian Bioscience
11.2021 - Current
Registered Medical Assistant/Receptionist/OB Educator
HealthSource of Ohio
10.2010 - 11.2021
Medical Records Clerk/Medical Receptionist
Seven Hills Women's Health Centers
04.2007 - 10.2010
Some college in Associates in Science -
University of Cincinnati-Clermont College
Certificate - Medical And Dental Assisting
Ashworth University
High School Diploma -
Western Brown High School