Nicole Light
Smyrna,TN
Summary
Dynamic and reliable professional with a proven track record at Ferguson Inc, excelling in customer service and problem-solving. Skilled in point-of-sale systems and building rapport, I have enhanced workflow efficiency and trained new staff, ensuring exceptional service and fostering positive customer relationships. Adaptable and detail-oriented, I thrive in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Customer Service Field Representative
Spire Energy
Nashville, TN
04.2026 - Current
- Assisted in field inspections, ensuring compliance with safety regulations and operational standards.
- Responded proactively and positively to rapid change.
- Maintained accurate records of customer accounts, ensuring timely updates.
- Participated in cross training initiatives with other teams broadening skill set while fostering teamwork among colleagues.
Customer Service Field Representative
Piedmont Natural Gas
Nashville, TN
03.2026 - 04.2026
- Assisted in field inspections, ensuring compliance with safety regulations and operational standards.
- Maintained accurate records of customer accounts, ensuring timely updates.
- Participated in cross-training initiatives with other teams, broadening skill set while fostering teamwork among colleagues.
Counter Sales Representative
Ferguson Inc
Nashville, TN
02.2022 - 03.2026
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed sales transactions accurately using point-of-sale systems.
- Assisted in training new staff on product knowledge and sales techniques.
- Collaborated with team members to streamline sales processes and improve workflow efficiency.
- Finalized sales by completing payments and required paperwork.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Managed rentals and returns processes for diverse customers.
- Resolved customer issues efficiently, ensuring repeat business and positive word-of-mouth referrals.
Forklift Operator
Estes
Smyrna, TN
06.2021 - 01.2022
- Operated forklifts to transport materials and products efficiently within an open dock environment.
- Implemented best practices for pallet stacking, reducing product damage during storage and transit.
- Assisted in organizing dock layout to optimize space utilization and improve accessibility of goods.
- Conducted routine equipment inspections to ensure safety compliance and operational readiness.
- Collaborated with team members to streamline loading and unloading processes, enhancing workflow efficiency.
- Maintained accurate inventory records using dock management systems for effective stock control.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
Line Leader
Powerex Inc
Mount Juliet, TN
05.2017 - 05.2021
- Supervised daily operations to optimize production flow and maintain quality standards.
- Trained new team members on safety protocols and operational procedures.
- Coordinated workflow among team members to ensure timely task completion.
- Implemented process improvements that enhanced efficiency in production cycles.
- Assisted in inventory management to reduce waste and improve stock levels.
- Assessed processes and production lines for proper setup per instructions and procedures.
- Collaborated with management to identify areas for improvement in the production process, resulting in cost savings and increased efficiency.
- Maintained accurate records of production data to track progress against targets and inform future planning efforts.
Education
GED -
Lewiston Porter High School
Lewiston, NYSkills
- Building rapport
- Returns handling
- Point of sale systems
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Strong communication and interpersonal skills
- Attention to detail
- Adaptable and flexible
- Reliability
Timeline
Customer Service Field Representative
Spire Energy
04.2026 - Current
Customer Service Field Representative
Piedmont Natural Gas
03.2026 - 04.2026
Counter Sales Representative
Ferguson Inc
02.2022 - 03.2026
Forklift Operator
Estes
06.2021 - 01.2022
Line Leader
Powerex Inc
05.2017 - 05.2021
GED -
Lewiston Porter High School