Evelise Rivera
Stratford,CT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with accuracy.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Coordinated Transportation Solutions
01.2023 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by addressing concerns and providing accurate information.
- Participated in cross-functional initiatives for enhancing business operations and customer satisfaction levels.
Manager
Tobacco N Cigar
08.2022 - 01.2023
- Enhanced customer satisfaction by resolving disputes, maintaining open lines of communication, and ensuring high-quality service.
- Cross-trained existing employees to ensure team agility and performance.
- Improved marketing to attract new customers and promote business.
Cleaner/ Disinfect
Sikorsky
09.2021 - 09.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Cashier/Stock Inventory Assistant Manager
Uniformz
07.2020 - 09.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier Team Lead
Nice N Fresh Bakery
06.2019 - 07.2020
- Mentored junior cashiers with training and guidance.
- Resolved any customer complaints professionally, maintaining a positive brand image.
- Restocked and organized merchandise in front lanes.
- Managed cash registers, ensuring accurate accounting
Education
High School Diploma -
Bunnell High School
Stratford, CT06.2021
Skills
- Communication
- Team work
- Customer Service
- Store maintenance
- Computer Skills
- Flexibility
- Time Management
Timeline
Customer Service Representative
Coordinated Transportation Solutions
01.2023 - Current
Manager
Tobacco N Cigar
08.2022 - 01.2023
Cleaner/ Disinfect
Sikorsky
09.2021 - 09.2022
Cashier/Stock Inventory Assistant Manager
Uniformz
07.2020 - 09.2021
Cashier Team Lead
Nice N Fresh Bakery
06.2019 - 07.2020
High School Diploma -
Bunnell High School