Summary
Overview
Work History
Education
Skills
Timeline
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Evelise Rivera

Stratford,CT

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with accuracy.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Coordinated Transportation Solutions
01.2023 - Current
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Enhanced customer satisfaction by addressing concerns and providing accurate information.
  • Participated in cross-functional initiatives for enhancing business operations and customer satisfaction levels.

Manager

Tobacco N Cigar
08.2022 - 01.2023
  • Enhanced customer satisfaction by resolving disputes, maintaining open lines of communication, and ensuring high-quality service.
  • Cross-trained existing employees to ensure team agility and performance.
  • Improved marketing to attract new customers and promote business.

Cleaner/ Disinfect

Sikorsky
09.2021 - 09.2022
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Used organic-based chemicals to disinfect floors, counters and furniture.


Cashier/Stock Inventory Assistant Manager

Uniformz
07.2020 - 09.2021
  • Helped customers complete purchases, locate items, and join reward programs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier Team Lead

Nice N Fresh Bakery
06.2019 - 07.2020
  • Mentored junior cashiers with training and guidance.
  • Resolved any customer complaints professionally, maintaining a positive brand image.
  • Restocked and organized merchandise in front lanes.
  • Managed cash registers, ensuring accurate accounting

Education

High School Diploma -

Bunnell High School
Stratford, CT
06.2021

Skills

  • Communication
  • Team work
  • Customer Service
  • Store maintenance
  • Computer Skills
  • Flexibility
  • Time Management

Timeline

Customer Service Representative

Coordinated Transportation Solutions
01.2023 - Current

Manager

Tobacco N Cigar
08.2022 - 01.2023

Cleaner/ Disinfect

Sikorsky
09.2021 - 09.2022

Cashier/Stock Inventory Assistant Manager

Uniformz
07.2020 - 09.2021

Cashier Team Lead

Nice N Fresh Bakery
06.2019 - 07.2020

High School Diploma -

Bunnell High School

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Evelise Rivera