Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Evelyn Alonso

Addison,IL

Summary

Dynamic sales professional with a proven track record at WM, excelling in customer communication and issue resolution. Adept at driving revenue growth through strategic relationship building and effective sales techniques. Recognized for enhancing client satisfaction and fostering team collaboration, resulting in improved operational efficiency and increased productivity.

Overview

12
12
years of professional experience

Work History

Industrial Sales Coordinator

WM
06.2023 - Current
  • Coordinates sales activities and ensured alignment with operational objectives generating over a million in sales.
  • Managed customer inquiries and resolved issues to enhance satisfaction levels.
  • Developed and maintained tracking systems for sales performance metrics.
  • Collaborated with cross-functional teams to streamline order processing workflows.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.

Inside Commerical Sales Representative

WM
01.2021 - 06.2023
  • Developed strong customer relationships to enhance loyalty and drive repeat business.
  • Conducted product demonstrations to educate clients on features and benefits, improving knowledge retention.
  • Negotiated contracts with clients, ensuring favorable terms while maintaining company standards and profitability.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Customer Service Representative

WM
03.2019 - 01.2021
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Maintained accurate records of customer interactions using CRM systems to ensure seamless service delivery.
  • Trained and mentored new team members on best practices for customer support and service excellence.
  • Streamlined processes for handling customer complaints, enhancing resolution times and satisfaction rates.
  • Identified process inefficiencies and recommended improvements to enhance operational workflows within the call center.

Sales and Support Generalist

Victoria Secret
12.2013 - 10.2019
  • Led cross-functional teams to enhance retail operations and improve customer experiences.
  • Analyzed sales data to identify trends and inform strategic decisions on product placement and inventory management.
  • Implemented process improvements that streamlined workflow and reduced operational costs across multiple departments.
  • Mentored junior staff, fostering a collaborative environment that promoted professional growth and skill development.
  • Oversaw compliance with company policies and procedures, ensuring consistency in operational practices across locations.
  • Developed strong customer relationships through attentive listening and prompt resolution of concerns.

Education

MBA - Human Resources Management

Wilmington University
New Castle, DE
08-2025

Bachelor of Science - Human Resources Management

Wilmington University
New Castle, DE
08-2024

Skills

  • Customer communication
  • Data entry
  • Goals and performance
  • Strong enthusiasm
  • Team collaboration
  • Team building
  • Goal-oriented mindset
  • Issue resolution
  • Sales expertise

Languages

Spanish

Timeline

Industrial Sales Coordinator

WM
06.2023 - Current

Inside Commerical Sales Representative

WM
01.2021 - 06.2023

Customer Service Representative

WM
03.2019 - 01.2021

Sales and Support Generalist

Victoria Secret
12.2013 - 10.2019

MBA - Human Resources Management

Wilmington University

Bachelor of Science - Human Resources Management

Wilmington University

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