Evelyn Alvarado
East Hampton,NY
Summary
Dedicated Clerical Professional with 5+ Years of Customer Service Experience. Highly skilled in providing exceptional support in office environments, ensuring seamless customer interactions and team collaboration. Known for a positive, upbeat attitude when greeting customers, managing calls, and handling transactions. Proficient in maintaining accurate records in Excel and developing organized filing systems. Adept at managing documents with precision and efficiency, contributing to streamlined operations and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Dune Resorts
03.2021 - Current
- Maintain an organized office area to foster a professional and inviting atmosphere for both employees and visitors.
- Scheduling and Coordinate room blocks and meetings, ensuring that all logistical details are handled efficiently.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handle a high volume of incoming calls, providing the best customer service and support to all callers.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Receptionist
Ocean Vista
04.2019 - 09.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
Bachelor of Business Administration And Management - Business Economics
Baruch College
New York, NY05-2026
Associate of Science - Accounting And Finance
Suffolk Community College
Selden, NY05-2024
High School Diploma -
East Hampton High School
East Hampton, NY06-2020
Skills
- Identify issues and providing effective solutions to customer inquiries or concerns
- Ensure accuracy in transactions and documentations
- Building rapport with customers and fostering positive relationships
- Manage time efficiently, especially during busy periods to meet customer needs promptly
- Knowledge f Microsoft Excel for data analysis, reporting, and managing customer information efficiently
- Clearly convey information and listen to customer needs
- Work well with colleagues to ensure a seamless customer experience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Front Desk Receptionist
Dune Resorts
03.2021 - Current
Front Desk Receptionist
Ocean Vista
04.2019 - 09.2020
Bachelor of Business Administration And Management - Business Economics
Baruch College
Associate of Science - Accounting And Finance
Suffolk Community College
High School Diploma -
East Hampton High School
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