Evelyn Alyatim
Allen,TX
Summary
At Tompson Liquor, as Owner/Operations Manager, I spearheaded initiatives that significantly enhanced customer satisfaction and revenue through strategic relationship building and market trend analysis. My expertise in small business operations and employee relations fostered a culture of teamwork, driving performance and loyalty. My approach emphasizes quality assurance and effective communication, achieving notable business growth.
Overview
9
9
years of professional experience
Work History
Owner/Operations Manager
Tompson Liquor
10.2015 - 04.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Trained and developed team members to build human capital.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Science - Psychology
Wichita State University
Wichita, KS05.1985
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Attention to Detail
- Teamwork and Collaboration
- Quality Assurance
- Employee Relations
Languages
Arabic
Native or Bilingual
Timeline
Owner/Operations Manager
Tompson Liquor
10.2015 - 04.2024
Bachelor of Science - Psychology
Wichita State University
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