Summary
Overview
Work History
Education
Skills
Certification
Areasofknowledge
References
Timeline
Generic

Evelyn Amaya

Houston,Texas

Summary

To obtain a position as a front desk receptionistt using my medical administrative experience with back office knowledge and fluent bilingual ability in providing professional and competent healthcare to patients. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Amazon Delivery Driver

Ridgeline Direct
07.2019 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Inspected load security and checked for damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.

Bilingual Back Office/Medical Assistant

Memorial Hermann Pediatrics
06.2019 - 06.2020
  • Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
  • Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
  • Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
  • Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
  • Helped with giving common injections for proper immunization schedules and treatments.
  • Placed laboratory tests and scan results in EMR for provider review.
  • Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
  • Created new patient charts and scanned documentation before and after appointments into EMR system.
  • Ordered prescription refills on behalf of existing office patients.
  • Facilitated prompt prescription refills for patients by communicating with pharmacies on behalf of physicians.
  • Expedited referrals to specialists by coordinating appointments, sharing pertinent medical history.
  • Improved communication between front and back office staff, enabling seamless coordination of patient care.
  • Enhanced patient satisfaction by efficiently managing medical records and updating patient information.
  • Promoted a welcoming atmosphere for patients through exceptional customer service skills and professional demeanor.
  • Increased accuracy of diagnostic testing by diligently following laboratory protocols and handling specimens appropriately.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Prepared lab specimens for diagnostic evaluation.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Measured patient spirometry.
  • Measured patient pulse oximetry.

Bilingual Front Desk Receptionist/Relief Medical Assistant

Sugar Land Pediatric Center
10.2016 - 06.2019
  • Responsibilities include: Greeting patients, answering telephones, scheduling and confirming appointments
  • Checking in patients
  • Handling Spanish/English translation at the front and in the exam room
  • Handling data entry of information in eClinicalWorks Electronic Medical Records
  • Managing all incoming faxes and making certain all imaging, tests and procedures are properly scanned into patient medical records
  • Gathering and verifying all insurance information online and by telephone to include Medicaid, Blue Cross/Blue Shield, United Healthcare, Cigna, Community Healthchoice, Boon Chapman, etc
  • Handling all insurance referrals and prior authorizations for imaging, Dermatology, Neurology, Gastroenterology, Cardiology and Orthopedic Surgery
  • Checking out patients and determining deductibles and patient portion of payments due, collecting and posting payments
  • Collecting all end-of-day transactions and putting them into binders
  • Handling Spanish/English translation at the front and in the exam room
  • Rooming patients, taking vital signs, chief complaint and medical histories and documenting medical records
  • Assisting the physician in the exam room with administering of injections, processing urinalysis samples and administering strep and flu testing
  • Cleaning and restocking exam rooms.

Bilingual Front Desk Receptionist/Medical Assistant

Westside Physicians Clinic
06.2013 - 10.2016
  • Responsibilities include: Greeting patients, answering telephones, scheduling and confirming appointments
  • Preparing, pulling and filing paper charts
  • Faxing all MRI, ESI, and doctor referrals
  • Assisting the physician with procedures.

Completed 160 Hours of Medical Assisting Externship

Eldridge Urgent Care
02.2013 - 03.2013
  • Responsibilities include: Completed patient history and charting and assisted with organizing charting system
  • Answered phones and scheduled appointments
  • Obtained vital signs
  • Performed injections, venipuncture, EKG’s, urinalysis.

Office Assistant

Wellness Institute
05.2012 - 11.2012
  • Responsibilities include: Prepared and filed new and existing patient charts and re-organized the patient chart room to include disposing of all old charts
  • Compiled comprehensive patient medical reports for patients utilizing Centricity
  • Trained in Logician
  • Translated for Spanish speaking patients
  • Performed body composition tests using the Bod Pod.

Education

Medical Assisting Diploma -

Remington College

Skills

Injections Administration

Vital signs monitoring

HIPAA Compliance

Medication preparation

Patient Scheduling

Laboratory Specimen Collection

Insurance Verification

Clinical Documentation

Phlebotomy Techniques

EMR / EHR

Medical Procedures

Professional Bedside Manner

Certification

  • OSHA
  • CPR/BLS: American Heart Association
  • HIPPA

Areasofknowledge

  • EClinicalWorks
  • Medisoft
  • Fluent bilingual Spanish/English
  • Online and telephone insurance verification
  • Patient check-in and check-out
  • Collecting and posting co-payments, deductibles and account balances
  • Gathering end-of-the-day transactions into binders
  • Faxing MRI, ESI, physician referrals
  • Scanning information into Electronic Medical Records
  • MS Office, Excel, Outlook
  • Vital signs, injections, strep/flu testing, urinalysis

References

Available Upon Request

Timeline

Amazon Delivery Driver

Ridgeline Direct
07.2019 - Current

Bilingual Back Office/Medical Assistant

Memorial Hermann Pediatrics
06.2019 - 06.2020

Bilingual Front Desk Receptionist/Relief Medical Assistant

Sugar Land Pediatric Center
10.2016 - 06.2019

Bilingual Front Desk Receptionist/Medical Assistant

Westside Physicians Clinic
06.2013 - 10.2016

Completed 160 Hours of Medical Assisting Externship

Eldridge Urgent Care
02.2013 - 03.2013

Office Assistant

Wellness Institute
05.2012 - 11.2012

Medical Assisting Diploma -

Remington College

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Evelyn Amaya