Evelyn Arbach
Sterling
Summary
Dedicated customer service specialist with 7 years of experience handling complex customer database transactions, improving customer satisfaction scores, and maximizing sales per hour within retail ecosystems.
Overview
5
5
years of professional experience
Work History
Universal Banker
Atlantic Union Bank Formaly Sandy Spring Bank
Fairfax, VA
11.2024 - Current
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Developed expertise in various banking products, increasing customer engagement through education.
- Established rapport with new clients to increase satisfaction and loyalty.
- Cross-sold credit cards, loans and other bank products.
- Generated monthly reports on customer activity and customer feedback.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Remote Experience Manger
Ted Britt Ford Lincoln - Chantilly
Chantilly, VA
12.2023 - 11.2024
- Managed the Mobile Service department and oversaw the dealership’s loaner fleet operations.
- Directed the maintenance, purchasing, and resale of a fleet of 150+ loaner vehicles, ensuring vehicle equity retention, operational readiness, and customer satisfaction.
- Ensured timely vehicle servicing and preventative maintenance to maximize fleet reliability and minimize downtime
- Coordinated loaner vehicle scheduling with service advisors to support daily service appointments efficiently.
- Trained and coached service advisors on loaner and warranty policy compliance and best practices.
- Supervised the Mobile Service team consisting of 10 technicians and five mobile service vans providing at-home vehicle service for clients.
- Scheduled and managed 12–15 daily Mobile Service appointments while ensuring efficient route planning and customer communication.
- Led onboarding, training, and ongoing development initiatives for the mobile service team to maintain high performance and service standards.
Sales Specialist
Jerry’s Leesburg Chevrolet
Leesburg, VA
01.2023 - Current
- Developed strong customer relationships to enhance sales opportunities and loyalty.
- Conducted product demonstrations to educate customers on features and benefits.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
- Maintained sales goals by securing appointments through cold calls.
Area Sales Manager
LG Home APPLIANCES
Sterling, Virginia
04.2022 - Current
- Connect the physical and digital environments where consumers explore, learn and shop for appliances.
- Worked with 45 retail stores such as Home Depot, Best Buy and Lowe’s to manage the local relationships, drive awareness, implement initiatives, collect and communicate market intelligence and increase sell-out across the territory.
- Provided training and conducted live demos.
- Engaged directly with consumers through various ways such as in-store assisted selling days, LG’s virtual hotline and social media platforms.
Sales Specialist
Lowe’s Home Improvement
Sterling, Virginia
09.2021 - 04.2022
- Boosted add-on sales through knowledge of store’s inventory and company distribution practices, advised various products based on customer need, facilitated delivery and installation in customer home projects.
- Maintained in-depth knowledge of company’s product offerings to provide reliable and consultative assistance to 5-15 customers daily, leveraged relationship building and closing techniques to drive department installed sales, EPP, and credit engagement.
- Followed up with customers via telephone, email, and in-store appointments to persuade purchase decisions, transactions and inquiries.
Education
Associate of Science - Biology
Northern Virginia Community College
Sterling, Virginia05.2025
Skills
- Branch operations
- Financial planning
- Document preparation
- Cross-selling expertise
- Microsoft Office
- Scheduling
Languages
Persian
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Universal Banker
Atlantic Union Bank Formaly Sandy Spring Bank
11.2024 - Current
Remote Experience Manger
Ted Britt Ford Lincoln - Chantilly
12.2023 - 11.2024
Sales Specialist
Jerry’s Leesburg Chevrolet
01.2023 - Current
Area Sales Manager
LG Home APPLIANCES
04.2022 - Current
Sales Specialist
Lowe’s Home Improvement
09.2021 - 04.2022
Associate of Science - Biology
Northern Virginia Community College