Evelyn Barge
Embassy Suites
SAINTPAUL,MN
1
Language
18
years of professional experience
Dedicated PCA skilled in patient relationship building, emotional support, and safety awareness. Proven ability to implement tailored care plans and advocate for resident needs, enhancing quality of life for patients.
Compassionate healthcare professional with experience in patient care and clinic operations. Known for strong communication and time management skills, successfully coordinating between departments to improve patient outcomes and satisfaction.
Experienced PCA and clinic representative focused on compassionate care and patient advocacy. Expertise in developing individualized care plans and maintaining open communication with families to foster trust and support.
Professional personal care assistant with strong track record in client care and support. Known for delivering high-quality care and adapting to individual client needs. Focused on collaborative teamwork and achieving positive outcomes, consistently dependable, and flexible in dynamic environments. Proficient in personal hygiene assistance and mobility support, with caring and empathetic approach.
Work History
PCA
1 Year 5 Months- Assisted residents with daily living activities to enhance quality of life.
- Monitored patient health and reported changes to healthcare team.
- Developed and maintained positive relationships with residents and families.
- Implemented care plans tailored to individual needs for optimal outcomes.
- Advocated for resident needs and preferences within care settings.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Transported patients between rooms and appointments or testing locations.
Clinic Business Representative
1 Year 7 Months- Facilitated communication between departments to enhance patient care coordination.
- Developed and implemented training programs for new staff on operational procedures.
- Analyzed customer feedback to identify service improvement opportunities.
- Collaborated with cross-functional teams to optimize workflow processes and efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed patient intake processes, ensuring accurate data entry and streamlined scheduling.
- Assisted healthcare providers with patient examinations, maintaining a focus on comfort and confidentiality.
- Oversaw billing and insurance verification processes, reducing discrepancies and expediting claims processing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
Front Desk Receptionist
2 Years 2 Months- Managed guest check-in and check-out processes, ensuring smooth arrivals and departures.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Addressed guest inquiries and resolved issues effectively to enhance overall customer satisfaction.
- Implemented efficient office procedures, improving workflow and reducing wait times for guests.
- Oversaw daily front desk operations, ensuring compliance with hotel policies and procedures.
- Trained new staff on front desk operations, fostering a collaborative team environment.
- Developed strategies to improve guest experience, resulting in positive feedback from customers.
- Collaborated with housekeeping and maintenance teams to ensure timely service delivery for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed data entry and filing to keep records updated for easy retrieval.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Streamlined check-in processes, reducing wait times for guests.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected credit card payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Executive Housekeeping Manager
1 Year 9 Months- Managed daily operations of housekeeping department ensuring high standards of cleanliness and guest satisfaction.
- Developed and implemented training programs for staff, enhancing performance and service quality.
- Oversaw inventory management, optimizing supply levels to meet operational needs efficiently.
- Coordinated scheduling for housekeeping team, ensuring adequate coverage during peak occupancy periods.
- Conducted regular inspections of guest rooms and public areas, maintaining compliance with brand standards.
- Streamlined processes to improve workflow efficiency, reducing turnaround times for room readiness.
- Led initiatives to enhance sustainability practices within housekeeping operations, promoting eco-friendly solutions.
- Mentored staff on best practices and industry trends, fostering a culture of continuous improvement and excellence.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Leveraged industry trends and performance metrics to make informed decisions regarding staffing levels, equipment investments, and service enhancements.
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Kept building entryway glass clean and polished for professional presentation.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Streamlined weekly cleaning schedule for 10 employees.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Addressed customer feedback and complaints to maximize satisfaction.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Maintained required records of work hours, budgets and payrolls.
- Trained and mentored new staff on cleaning and safety protocols.
- Disposed of trash and recyclables each day to avoid waste buildup.
Housekeeping Manager
3 Years 9 Months- Supervised daily housekeeping operations to ensure cleanliness standards compliance.
- Trained and mentored staff on best practices for efficient cleaning protocols.
- Developed and implemented effective scheduling systems to optimize workforce utilization.
- Conducted regular inspections to maintain high-quality service delivery and operational excellence.
- Managed inventory of cleaning supplies, ensuring availability and cost-effectiveness.
- Collaborated with maintenance teams to address facility-related concerns promptly.
- Led initiatives for training programs focused on safety regulations and equipment handling procedures.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Managed staff of 3 housekeepers.
- Managed team productivity and workflow to exceed quality standards.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Maintained required records of work hours, budgets and payrolls.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Trained and mentored new staff on cleaning and safety protocols.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed laundry sorting, washing, drying, and ironing.
Assistant Housekeeping Manager
7 Months- Oversaw daily housekeeping operations, ensuring adherence to quality standards and guest satisfaction.
- Trained and mentored housekeeping staff, fostering a collaborative team environment and enhancing performance.
- Implemented efficient cleaning protocols, resulting in improved workflow and reduced turnaround times for guest rooms.
- Developed training materials for new hires, streamlining onboarding processes and improving staff retention rates.
- Monitored inventory levels of cleaning supplies, optimizing procurement processes to minimize costs and maintain stock availability.
- Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and enforcing cleanliness standards.
- Collaborated with management to develop strategic initiatives aimed at enhancing overall hotel cleanliness and guest experience.
- Resolved guest complaints related to housekeeping services promptly, contributing to higher satisfaction ratings during reviews.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Developed strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Ordered, maintained and distributed supplies and inventory.
Bus Driver
8 Months- Operated transit buses safely while adhering to all traffic regulations and company policies.
- Maintained accurate logs of daily routes, passenger counts, and vehicle inspections.
- Communicated effectively with dispatchers regarding route changes and delays.
- Assisted passengers with disabilities in boarding and disembarking, ensuring safety and comfort.
- Conducted routine maintenance checks on vehicles to ensure operational readiness and compliance.
- Implemented strategies to enhance passenger experience through timely service and professional conduct.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
- Assisted passengers with special needs, ensuring accessible and comfortable travel for everyone.
Housekeeper
1 Year 3 Months- Utilized inventory management systems to track and replenish cleaning supplies as needed.
- Implemented improved workflow processes that enhanced overall productivity within the housekeeping department.
- Oversaw quality assurance checks to ensure adherence to Hilton's service standards and guest satisfaction.
- Developed training materials for staff, focusing on safety procedures and effective cleaning techniques.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Washed and put away kitchen dishes, utensils and glassware.
- Maintained cleanliness and sanitation standards in guest rooms and public areas.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Housekeeper
8 Years 5 Months- Maintained cleanliness and sanitation standards in guest rooms and public areas.
- Executed daily cleaning tasks efficiently, ensuring consistent presentation of hotel facilities.
- Collaborated with team members to coordinate housekeeping efforts during peak occupancy periods.
- Trained new staff on housekeeping protocols and best practices for operational efficiency.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Education
No Degree - Criminal Justice
High School Diploma
Skills
Personal hygiene assistance
Behavioral management
Emotional support
Dementia care
Compassionate care
Emergency response
Meal preparation
Daily living assistance
Safety awareness
Medication reminders
Patient documentation
Mobility support
Family support
Feeding assistance
Basic life support
Patient observation
Mobility assistance
Wound care
Healthy meal preparation
Qualified in patient transport
Active listening
Patient hygiene management
Calm under stress
Time management
Personal care aide (PCA)
Patient care
Light housekeeping
Heavy lifting
Patient relationship building
Room cleaning and restocking
Family communication
Languages
English
Full Professional
Timeline
PCA
Homlife
03.2025 - CurrentRead More
Clinic Business Representative
Allina Health
01.2025 - CurrentRead More
Front Desk Receptionist
Embassy Suites
06.2024 - CurrentRead More
Executive Housekeeping Manager
Residence Inn Marriott
02.2023 - 11.2024Read More
Housekeeping Manager
Village Shores Community
05.2019 - 02.2023Read More
Assistant Housekeeping Manager
Renaissance Hotel
10.2018 - 05.2019Read More
Bus Driver
Metro Mobility
02.2018 - 10.2018Read More
Housekeeper
JW Marriott
11.2016 - 02.2018Read More
Housekeeper
Hilton
06.2008 - 11.2016Read More
Normandale Community College
No Degree from Criminal Justice
Read More
Minnesota Transitional Charter High School
High School Diploma
Read More