Evelyn Bencomo
El Paso
Summary
Professional sales expert with focus on driving customer engagement and satisfaction. Skilled in identifying customer needs and providing tailored solutions. Known for fostering team collaboration and being adaptable to changing demands. Expertise in communication and problem-solving, vital for achieving sales goals.
Overview
5
5
years of professional experience
Work History
Inbound Sales Representative
Alorica
04.2018 - 02.2020
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Responded to customers within required turnaround times.
- Maintained high level of professionalism and product knowledge, becoming go-to resource for new team members.
- Documented details of calls and customer interactions.
- Increased sales conversion rates, utilizing strong listening skills to identify customer needs and recommend appropriate products.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Opened new accounts and documented personal, demographic, and payment information in system.
Customer Service Representative
Alorica
06.2015 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
El Paso Community College
El Paso, TXSkills
- Sustained Zero Cancellation Rate
- Trusted Resource for Management
- Effective Multitasking
- Adaptability and Flexibility
Timeline
Inbound Sales Representative
Alorica
04.2018 - 02.2020
Customer Service Representative
Alorica
06.2015 - 03.2018
GED -
El Paso Community College
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