Sara Ah kuoi Lavatai
Waipahu
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Inbound Sales Representative
Charter Communications
Mililani Town, US, United States
01.2025 - 05.2025
- Leveraged CRM software to track sales activities and manage customer interactions effectively.
- Achieved monthly sales targets consistently, contributing to overall team success and revenue growth.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues efficiently.
Seasonal Associate
Macy's
Honolulu, US, United States
11.2024 - 01.2025
- Delivered exceptional customer service by assisting shoppers with product inquiries and ensuring a positive shopping experience.
- Processed transactions efficiently, handling cash and credit card transactions accurately to maintain a balanced register.
- Maintained a clean and organized sales floor, ensuring merchandise was properly displayed and stocked to maximize sales opportunities.
Administrative Assistant
Hawaii Foodservice Alliance
Honolulu, US, United States
11.2023 - 07.2024
- Managed daily office operations, ensuring a well-organized and productive work environment.
- Assisted in the preparation of reports and presentations, utilizing Microsoft Office Suite to elevate project visibility.
- Maintained and updated filing systems, ensuring easy access to important documents and information.
- Collaborated with team members to streamline processes and improve overall workflow efficiency.
- Responded to inquiries from clients and vendors, providing excellent customer service and fostering positive relationships.
Operator
Alert Alarm Of Hawaii
Honolulu, HI
11.2020 - 03.2021
- Notify customers of alarm and or issues with their systems, Dispatch police, fire or guard service as necessary, Video monitoring, Process inbound phone calls from customers and employees, Accurately document events for historical records, Answer inquiries by clarifying information; research, locate and provide information, Resolve problems by researching issues; exploring answers and alternative solutions, Protect the integrity of Alert Alarm and their customers.
Customer Service Representative
Public Storage
Waipahu, HI
02.2018 - 06.2019
- I play the role as a relief manager, customer facing. Communicate by phone and email with other team members, communicate with customers in person or by phone. Taking responsibilities behind the front desk, serving customers as they enter the office for payments, merchandise, reservations or walk in rentals.
Exit Booth Agent
Alamo Rent A Center
Honolulu, HI
07.2015 - 12.2017
- Assisted customers with the completion of rental agreements and provided information on vehicle features and services.
- Managed the return process for rental vehicles, ensuring compliance with company policies and procedures.
- Utilized rental management software to process transactions and update inventory records efficiently.
- Conducted thorough inspections of returned vehicles to identify any damage and ensure cleanliness.
- Utilized rental management software to process transactions and update inventory records efficiently.
- Collaborated with team members to streamline operations and enhance customer service experience.
- Resolved customer inquiries and complaints in a timely manner, maintaining a high level of customer satisfaction.
- Monitored parking areas to ensure optimal vehicle placement and efficient workflow during peak times.
- Communicated effectively with other departments to coordinate vehicle maintenance and repairs.
- Greet customers with Aloha, go over the instructions when they select a vehicle on the ready line and what documents they will need to have ready for when they see the Exit Booth Agents as they check out with the Agents.
Retails Sales Associate
Motherhood Maternity
Aiea, HI
09.2016 - 12.2016
- Delivered exceptional customer service by actively engaging with clients to understand their needs and recommend appropriate products.
- Achieved sales targets consistently by utilizing persuasive communication and product knowledge to influence purchasing decisions.
- Managed inventory effectively, ensuring that stock levels were maintained and that products were displayed attractively to maximize sales opportunities.
- Utilized point-of-sale systems to process transactions accurately while maintaining transaction security and customer confidentiality.
- Resolved customer complaints promptly and effectively, enhancing customer satisfaction and loyalty.
- Participated in promotional events and in-store activities to drive customer engagement and boost sales.
- Greeting customers, assisting with measurements to help the customer find out their size in bras and clothes. Providing knowledge on our pregnancy merchandises for Mothers. Meeting our daily sales goal.
Retail Associate/Cashier
Ross Dress For Less
Aiea, HI
07.2013 - 05.2015
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, fostering a welcoming shopping environment.
- Managed cash register operations, accurately processing transactions and maintaining balanced cash drawers.
- Assisted in inventory management, including restocking shelves and organizing merchandise to enhance product visibility.
- Collaborated with team members to implement promotional displays, contributing to a 15% increase in sales during promotional periods.
- Trained new staff on store policies, customer service strategies, and operational procedures to ensure high standards of performance.
- Utilized point-of-sale systems to track sales trends and assist in daily sales reporting.
Education
High School Diploma -
Waipahu High School
Waipahu, HI01.2008
Skills
- Goal oriented
- Customer relationship building
- High-volume call centers
- Email communication
- Data entry skills
Accomplishments
- Managers giving me the recognition to being a great team player, who has the potential to be the lead for my coworkers to follow as a role model on the job.
- Great attendance recognition.
Certification
Driver's License
Languages
English
Personal Information
- Title: Administrative Assistant
- Driving License: driver's license
Interests
- Walks around the community, and quality time with my family.
- Relax on my free time, and take my son to the beach.
- I love to invest my time, with work! When I'm not investing my time with my kids.
- Engaging with friends and families, colleagues.
Timeline
Inbound Sales Representative
Charter Communications
01.2025 - 05.2025
Seasonal Associate
Macy's
11.2024 - 01.2025
Administrative Assistant
Hawaii Foodservice Alliance
11.2023 - 07.2024
Operator
Alert Alarm Of Hawaii
11.2020 - 03.2021
Customer Service Representative
Public Storage
02.2018 - 06.2019
Retails Sales Associate
Motherhood Maternity
09.2016 - 12.2016
Exit Booth Agent
Alamo Rent A Center
07.2015 - 12.2017
Retail Associate/Cashier
Ross Dress For Less
07.2013 - 05.2015
High School Diploma -
Waipahu High School