Morayo Idowu
Houston,TX
Summary
Results-driven Inbound and Outbound Sales Representative with a history of exceeding sales quotas and enhancing customer satisfaction through effective objection handling and relationship building. Leveraged persuasive communication to foster client loyalty and drive results in high-volume call environments while maintaining adaptability in fast-paced settings. Demonstrated strong problem-solving and project management skills, adeptly managing multiple priorities and proactively optimizing processes to support team objectives.
Overview
11
11
years of professional experience
Work History
Inbound Sales Representative
Spring Venture Group
06.2023 - 05.2026
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customer inquiries promptly, ensuring adherence to turnaround time standards and fostering satisfaction.
- Documented call details and customer interactions to enhance follow-up and service continuity.
- Managed high call volume efficiently, maintaining a professional demeanor under
- Maintained detailed records of sales activities, enabling accurate performance evaluations and targeted improvement initiatives.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Utilized memorized scripts to facilitate smooth conversations with potential customers, enhancing engagement and rapport.
- Converted customer objections into opportunities for building trust and closing sales. with empathy and professionalism, turning potential lost sales into loyal customers.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Educated customers on product and service benefits, explaining features and answering questions.
Retention Customer Service Representative
ADT
05.2020 - 04.2022
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
- Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Collaborated with team members to implement new strategies for improving overall customer retention.
- Offered personalized assistance based on each client''s unique situation, leading to higher success rates in retaining customers.
- Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
- Fostered a positive work environment by contributing constructive input during meetings and participating in team-building activities.
- Maintained detailed records of customer interactions and shared insights with the team for continuous improvement efforts.
- Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Worked closely with other departments as needed to resolve complex customer issues efficiently.
- Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
- Continuously sought opportunities for professional development, attending workshops and training sessions to enhance customer service skills.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
Retention Customer Service Representative
DIRECTV
10.2018 - 02.2020
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
- Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Conducted thorough investigations of customer complaints, working diligently to find resolutions that satisfied all parties involved.
- Offered proactive solutions to common issues faced by customers, reducing the need for further contact and increasing overall satisfaction levels.
- Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
- Fostered a positive work environment by contributing constructive input during meetings and participating in team-building activities.
- Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
- Facilitated open communication between customers and management when needed, acting as a liaison to address any escalated concerns.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Inbound Sales Representative
IQor
06.2017 - 08.2018
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor under
- Maintained detailed records of sales activities, enabling accurate performance evaluations and targeted improvement initiatives.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Handled customer objections with empathy and professionalism, turning potential lost sales into loyal customers.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Educated customers on product and service benefits, explaining features and answering questions.
Claims Representative
Capegemini
03.2015 - 06.2017
- Processed claims efficiently, ensuring adherence to company policies and regulatory standards.
- Reviewed documentation for accuracy, directly enhancing claims processing times.
- Assisted clients in understanding coverage options and claim procedures, enhancing customer satisfaction.
- Collaborated with internal teams to resolve discrepancies, resulting in expedited claim approvals.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Reviewed and updated claim processing guidelines, ensuring alignment with industry standards.
- Reduced claim resolution times with thorough documentation and timely follow-up.
- Delivered personalized customer service, addressing policyholder concerns and clarifying coverage details.
- Analyzed claim trends to identify potential issues, adjusting processing strategies to mitigate risks.
- Developed comprehensive claims database, enhancing accessibility of claimant information for faster decision making.
- Checked client information against documentation on file.
- Entered and documented new insurance policies and claims.
- Adjusted and recorded changes to current policies as needed.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Education
GED -
St Michael Learning Academy
Houston, TXSkills
- Appointment scheduling
- Inbound and outbound call
- Goal driven
- Customer engagement
- Verbal and written communication
- Adaptability and flexibility
- Active listening
- Team leadership
- Excellent communication
- Multitasking Abilities
- Problem-solving abilities
- Customer service
- Quick thinking
- Teamwork and collaboration
- Positive attitude
- Payment processing expertise
- Sales quotas
- Call handling
- Payment posting
- Persuasive communication
- Performance metrics
- Cold calling
- Data review
- Objection handling
- Product knowledge
- Email communication
- Customer relationship building
- Goal oriented
- High-volume call centers
Work History
01-2015
Timeline
Inbound Sales Representative
Spring Venture Group
06.2023 - 05.2026
Retention Customer Service Representative
ADT
05.2020 - 04.2022
Retention Customer Service Representative
DIRECTV
10.2018 - 02.2020
Inbound Sales Representative
IQor
06.2017 - 08.2018
Claims Representative
Capegemini
03.2015 - 06.2017
GED -
St Michael Learning Academy