Nicky Gliatta
North Canton,OH
Summary
Dynamic sales professional with proven expertise in inbound and outbound sales, notably at Charter Communications, Spectrum. Excelled in high-volume call centers by leveraging exceptional product knowledge and persuasive communication skills, surpassing sales goals by impressive margins earning Sales Elite awards given to the top 0.5% and finishing #1 in nationwide rankings for 8 months out of my 28 employed. Demonstrated adeptness in customer relationship building and active listening, significantly enhancing sales conversion rates and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Inbound Sales Representative
Charter Communications, Spectrum
06.2022 - 03.2025
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Exceeded productivity targets and sales goals by Number%.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Adapted quickly to new software tools and systems introduced by the company, minimizing disruptions during transitions periods.
- Increased sales conversion rates, utilizing strong listening skills to identify customer needs and recommend appropriate products.
Outbound Sales Representative
Atlas One Financial Group
09.2021 - 03.2022
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
Education
GlenOak High School
Canton, OH2018
Skills
- Inbound sales
- High-volume call centers
- Goal oriented
- Customer relationship building
- Product knowledge
- Data entry proficiency
- Closing sales
- High-energy sales tactics
- Positive attitude
- Quick thinking
- Problem-solving
- Active listening
- Goal driven
- Inbound and outbound calls
Timeline
Inbound Sales Representative
Charter Communications, Spectrum
06.2022 - 03.2025
Outbound Sales Representative
Atlas One Financial Group
09.2021 - 03.2022
GlenOak High School
Similar Profiles
Jennifer BurkeJennifer Burke
HR Manager at Charter Communications, SpectrumHR Manager at Charter Communications, Spectrum
Sara PereyraSara Pereyra
District Manager at Charter Communications, SpectrumDistrict Manager at Charter Communications, Spectrum
Ray MackRay Mack
Retention Specialist at Charter Communications, SpectrumRetention Specialist at Charter Communications, Spectrum
CHRISTIAN STEVENSCHRISTIAN STEVENS
National Field Support Agent at Charter Communications, SpectrumNational Field Support Agent at Charter Communications, Spectrum
Kaysie MarklandKaysie Markland
REGISTERED NURSE at CRYSTAL CLINIC ORTHOPAEDIC CENTERREGISTERED NURSE at CRYSTAL CLINIC ORTHOPAEDIC CENTER