Elianna Benavides

• An expert at simplifying the explanation of customer bills, rate plans, and features of products and services

• Engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution.

• Using problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements.

• Complete Compliance Training technology and applications, so I can provide the best resolution for every customer.

• Cross – Sell products and services to meet monthly metrics

• Answer Inbound/ Outbound calls, Billing calls, troubleshoot issues, research accounts, and use multiple tools

• Identify Customer issues and provide a sense of urgency to resolve their issues in a timely manner

• Cross – Sell products and services to meet monthly metrics

• Pay Attention to details and provide streamlined customer service for a positive customer experience

• Complete Compliance Training to stay within regulatory compliance

• Answer Inbound Calls, troubleshoot issues, research accounts, and use multiple tools to fulfill customer requests

• Partner with business lines to find the best solution for each customer

• Manage competing priorities to ensure meeting customer needs accurately and efficiently

• Proficient in Microsoft computer applications

• Ensured guest satisfaction through outstanding customer service, contributing to customer loyalty and retention.
• Collaborated with team members to streamline service delivery during peak hours.
• Assisted in training new staff on menu items and service protocols.
• Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
• Cash handling

•Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests.

• Complete training in the internal POS system and third-party delivery apps, such as UberEATS and Door Dash

• Contribute to increased sales by upselling add-ons and desserts.

• Supported all lanes of checkout during peak shopping hours.

• Collaborated with other staff to increase efficiency during peak hours.

• Maintain the ability to stand, walk, reach, lift, bend, kneel, stoop, and twist for 8 to 10 hours.