Summary
Overview
Work History
Education
Skills
Timeline
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Evelyn Berner

Green Bay,WI

Summary

Dynamic professional with a robust background in customer interactions and service solutions, dedicated to fostering exceptional customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving enables effective challenge resolution while maintaining a positive customer experience. A collaborative team player who adapts seamlessly to evolving needs, consistently focused on delivering results through efficient and empathetic service. Recognized for reliability and a proactive approach to achieving customer and organizational objectives.

Overview

8
8
years of professional experience

Work History

Warehouse Worker

Bass Pro Shops
06.2022 - Current
  • Efficiently organized and managed daily backstock to ensure optimal inventory levels and smooth operations
  • Delivered personal customer service by guiding customers through product selection to create a positive store experience to fit their outdoor needs
  • Supported pricing accuracy and maintained product signage to ensure consistency and compliance with company standards
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.

Bartender/Bar Manager

Nuf Noshery
08.2023 - 04.2025
  • Oversaw cash register operations, including the execution of opening and closing procedures to ensure accurate cash handling, secure transactions, and smooth daily operations
  • Checked customers' identification to confirm they're legal drinking age
  • Updated and completed inventory checklists weekly and monthly, communicated with multiple vendors weekly to acquire full orders of inventory
  • Scheduled ten employees for shift hours on a month-to-month basis
  • Hosted and organized multiple events, including comedy shows, live bands, and special events
  • Contributed to a positive work environment through effective teamwork and communication with coworkers
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Kennel Worker

Canterbury Tails Pet Care Center
06.2018 - 01.2022
  • Ensured animal safety with proper handling techniques and adherence to facility guidelines.
  • Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
  • Demonstrated compassion toward all animals in our care, regardless of breed or background, while treating them with respect and dignity.
  • Organized group play sessions to provide socialization opportunities for compatible dogs in our care.
  • Expedited emergency situations by remaining calm under pressure, quickly assessing circumstances, and taking appropriate action as needed.
  • Increased client satisfaction by offering attentive customer service and addressing any concerns regarding their pets'' stay at the kennel.
  • Enhanced animal well-being by providing daily care, including feeding, cleaning, and exercising.

Farm Hand/Laborer

Sprangers Family Dairy
06.2017 - 08.2020
  • Organized and managed cattle groups based on age and lactation status to optimize feeding schedules and reproductive planning
  • Maintained health and well-being for youngstock by ensuring clean facilities and feeding daily
  • Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
  • Conducted daily health checks on animals, swiftly identifying and addressing any signs of illness to maintain herd health.
  • Trained new farm hands in efficient work methods and safety practices, fostering knowledgeable and safety-conscious team.

Education

Bachelor of Science - Dairy Science

University of Wisconsin - River Falls
River Falls, WI
05.2024

Skills

  • Strong multitasking
  • Customer service
  • Clear and effective communication
  • Handling difficult customers
  • Patience and perseverance
  • Veterinary assistance
  • Self-motivated and disciplined
  • Heavy lifting
  • Dependable and hardworking
  • Animal care

Timeline

Bartender/Bar Manager

Nuf Noshery
08.2023 - 04.2025

Warehouse Worker

Bass Pro Shops
06.2022 - Current

Kennel Worker

Canterbury Tails Pet Care Center
06.2018 - 01.2022

Farm Hand/Laborer

Sprangers Family Dairy
06.2017 - 08.2020

Bachelor of Science - Dairy Science

University of Wisconsin - River Falls

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Evelyn Berner