Hi, I’m
Evelyn Bloom
Summary
Remote Customer Service Representative, with call center experience, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
years of professional experience
Work History
HCL Technologies
Senior Customer Service Representative
05.2022 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Greeted customers and listened closely to problems described to determine solutions.
- Escalated issues to proper supervisors when standard processes were not effective.
- Processed, scheduled, and executed customer orders for new and established customers.
HCL Technologies
Senior Customer Service Representative
05.2022 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Greeted customers and listened closely to problems described to determine solutions.
- Escalated issues to proper supervisors when standard processes were not effective.
- Processed, scheduled, and executed customer orders for new and established customers.
CruZin Destinations
Independent Travel Consultant
09.2021 - Current
Job overview
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Education
Gardner-Webb UniversityBoiling Springs, NC
Bachelor of Science from Nursing
2026
Adlai E. StevensonLincolnshire, NC
High School Diploma
1999
Skills
- Self-Motivated
- Active Listening
- Decision-Making
- Team building
- Flexible and Adaptable
- G-Suite
- Eligibility Determinations
- Call Controlling
- Data Entry
- Written and Oral Communications
- Good Listening Skills
- Conflict Mediation Abilities
- Conflict Resolution Techniques
- Issue Identification
- Customer Support
- Information Updates
- Training and Development
- Online Systems
- Customer Inquiries
- Client Interactions
- Scripted Calls
My hobbies
I enjoy camping, spending time with my family, fishing, travelling, cooking, hiking and crafting. I also enjoy, meeting and connecting with new people. I try to live each day as if it were my last. Life is such a precious gift, you can either sit around and complain about how terrible life is, or you can go out there and conquer your dreams!! The possibilities are endless if you put in the effort!
Timeline
Senior Customer Service Representative
HCL Technologies
05.2022 - Current
Senior Customer Service Representative
HCL Technologies
05.2022 - Current
Independent Travel Consultant
CruZin Destinations
09.2021 - Current
Gardner-Webb University
Bachelor of Science from Nursing
Adlai E. Stevenson
High School Diploma
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