Kara Johnson
Saint Louis,MO
Overview
13
13
years of professional experience
Work History
Senior Customer Service Representative
Emerson Electric
Saint Louis, MO
11.2016 - Current
- Conducted customer service training for new hires.
- Developed and implemented customer service policies and procedures.
- Provided technical support to customers via phone, email, and chat.
Secretary II
Riverview Gardens School District
1218 Sheply Sr , MO
09.2015 - 11.2016
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Parent Educator
Riverview Gardens Sr, High
Saint Louis, USA
03.2015 - 08.2015
- Providing information to parents about the local school's procedures, instructional programs, and the names and roles of administrators and staff members
- Conducting meetings at school or in their homes for parents who request help in completing specific forms for school registration
- Providing information to parents about the resources available to them throughout the school system and community
Teacher
Grace Hill Head Start
Saint Louis, USA
04.2014 - 03.2015
- Designed activities enhancing child development and behavior management
Children Service Worker II
Department of Social Services
Saint Louis, USA
01.2012 - 04.2014
- Investigated suspected cases of child abuse, neglect and exploitation
- Collaborated with court, law enforcement and community providers
- Delivered comprehensive therapeutic services to children, adolescents and adults involved with child welfare and prevention services
Education
Certification - Computer Networking Technology
Ranken Technical College
05.2016
Bachelor of Science - Child-development and Family Relations
Tennessee State University
05.2010
Skills
- Flexibility
- Adaptability
- Managing Multiple Priorities
- Excellent Customer Service
- Leadership skills
- Self-Motivated
- Ability to Work No Supervision
- Conflict Mediation
- Intakes
- Crisis Management
- Mental Health Support
Timeline
Senior Customer Service Representative
Emerson Electric
11.2016 - Current
Secretary II
Riverview Gardens School District
09.2015 - 11.2016
Parent Educator
Riverview Gardens Sr, High
03.2015 - 08.2015
Teacher
Grace Hill Head Start
04.2014 - 03.2015
Children Service Worker II
Department of Social Services
01.2012 - 04.2014
Certification - Computer Networking Technology
Ranken Technical College
Bachelor of Science - Child-development and Family Relations
Tennessee State University