Evelyn Boone
Food Lion
Chesapeake,VA
19
years of professional experience
Proficient, loyal, dedicated, and committed individual who has a great deal of passion and extensive experience in management. Born leader and problem-solver with proven team building and management success. Results-driven management professional determined to exceed company goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers, and employees to promote loyalty and drive sales.
Work History
Assistant Store Manager
2 Years 10 Months- Lead daily store operations, ensuring strong merchandising and Inventory control.
- Coach and develop associates on Food Lion policies, procedures and service standards.
- Monitor stock levels and replenishment to reduce out of stocks to improve product availability and reduce shrink.
- Manage scheduling and task assignments to maintain coverage during peak periods.
- Step into high need locations and leadership situations to improve conditions, operational execution, and team performance.
- Reduced shrink by 50% in the first cycle and 50% again in the next for improve Inventory controls and team accountability.
- Assumed store manager responsibilities, overseeing total store, operations, labor management, staffing, and service standards during store manager absences.
Store Co-Manager
3 Years 8 Months- Executed planning scheduling and delegating assignments to meet coverage and service demands.
- Promoted professional growth and facilitated talent development of each associate, supervisor and manager to drive performance excellence.
- Walked through store areas daily to identify and proactively resolve issues negatively impacting operations.
- Reduced employee turnover rate by 30% while ensuring proper engagement, follow up, adequate training, and support of new hires.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Managed inventory control, cash control and store opening and closing procedures.
- Hired, trained and evaluated associates in sales, merchandising presentation, customer service, stocking, rotation, and time management.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed store employees, supervisors and management successfully in fast-paced environment through proactive communication and positive feedback.
- Coached associates and supervisors in product knowledge, sales incentives, policies, processes and procedures , significantly increasing customer satisfaction ratings.
- Scheduled and led daily store meetings for all employees to discuss sales, achievements, recognitions, and daily tasks while providing platform for all to voice concerns.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Analyzed and interpreted store trends to facilitate planning.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Assistant Manager
8 Years 5 Months- Responsible for overall store performance and presentation.
- Provides support and direction for all associates and supervisors to exceed customers expectation through merchandising objectives, people planning and operational controls.
- Drives financial performance by ensuring sales and profit goals are achieved and implements plans to correct any deficiencies.
- Provides supervision and development opportunities for hourly Associates and supervisors by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness.
- Executed schedule planning and delegation of tasks to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Ensured Supervisors executed and completed daily processes, including price changes, inventory control, delegation and follow up with associates and sales floor presentation.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs And opportunities.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly, knowledgeable and prompt service.
- Achieved recognition for contribution to store success by optimizing sales through planning and merchandising.
- Reviewed sales and gross profit reports daily to determine options for increasing facility and market growth.
- Reduced facility costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Consistently maintained Customer Scorecards between 98-100% rating.
Assistant Manager Trainee
2 Months- Acquired knowledge and skills in policies ,procedures, and responsibilities within management roles. Increased understanding of overall expectation for assisting in daily operations of Wal-Mart facilities.
Food Merchandising Supervisor
1 Year 6 Months- Responsible for Supervision of associates in Fresh Areas by delegating tasks, communicating goals, providing feedback and follow-up.
- Monitored associates performance, teach, trained and supported Company policies and procedures.
- Responsible for overall store performance ,and presentation.
- Provides support and direction for all associates to exceed customers expectation through merchandising objectives, people planning ,and operational controls.
- Updated pricing and signage to complete product displays and educate customers.
- Removed damaged, out-of-date, not-in-set and discontinued items from displays and sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Worked with managers and vendors to optimize promotions.
- Completed monthly inventory counts and processes to ensure accuracy of merchandise and sales.
- Reviewed PNL data consistently to optimize sales and prevent shrink opportunity.
Deli Associate
6 Months- Maintained merchandising presentation by ensuring accuracy of signing and pricing as well as prominent display of promotional and seasonal merchandise
- Identified shrink and damages, removed out of date goods and ensured safe work environment
- Responsible for providing Customer Service by acknowledging customers and identifying their needs
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided Deli products to customers based on their preference or specification
- Ensured merchandise was properly measured, packaged, and stored, followed Company and Regulatory policies and procedures for food safety.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Education
CDL License - Trucking
High School Diploma
Cosmetology License - Cosmetology
Skills
Team Leadership
Inventory Management
Ethical Standards
Staff Management
Goals and Performance
Store Opening and Closing Procedures
Time Management
Coaching and Mentoring
Customer Service
Employee Motivation
Overseeing Teams
Staff Training
Additional Information
- I am a loyal, dedicated, and committed individual who has a great deal of passion and extensive experience in the Retail Industry. I am always up for a challenge and committed to success. I work well independently, but can and will network with peers.
Timeline
Assistant Store Manager
Food Lion
12.2023 - CurrentRead More
Store Co-Manager
Walmart
02.2018 - 10.2021Read More
Assistant Manager
Wal-Mart Inc
09.2009 - 02.2018Read More
Assistant Manager Trainee
Wal-Mart Inc
07.2009 - 09.2009Read More
Food Merchandising Supervisor
Wal-Mart Inc
01.2008 - 07.2009Read More
Deli Associate
Wal-Mart Inc
07.2007 - 01.2008Read More
CDL Tractor Trailer Training
CDL License from Trucking
Read More
Woodrow Wilson
High School Diploma
Read More
Hicks Academy of Beauty Culture
Cosmetology License from Cosmetology
Read More