Evelyn Botello
Summary
Experienced sales floor leader with a strong record in retail operations management. Demonstrated leadership in training and motivating teams. Recognized for stellar customer service.
Overview
4
4
years of professional experience
Work History
Sales Floor Leader
Skechers
Montebello, California
05 2025 - Current
- Supervised sales floor operations to uphold high customer service standards.
- Trained team members on product knowledge and sales techniques to enhance sales effectiveness.
- Managed inventory levels, organizing stock for optimal availability.
- Assisted customers in product selection to enhance shopping experiences.
- Greeted customers, clarifying needs to identify solutions and close sales.
- Ensured compliance with company policies on the sales floor.
- Resolved customer inquiries and complaints, ensuring positive shopping experiences.
Sales Floor Associate
Skechers
Montebello, California
12 2021 - 05 2025
- Operated cash register efficiently, handling transactions and processing returns.
- Maintained accurate cash drawer and balanced at the end of each shift.
- Processed returns and exchanges promptly according to company policy.
- Answered phone calls promptly, routed calls correctly, and took messages.
Coordinator of Youth Engagement
Boys and Girls Club of East Los Angeles
Los Angeles, California
02.2025 - 04.2025
- Coordinated youth programs and activities to foster community engagement and development.
- Managed event schedules and logistics to ensure smooth operation of workshops at the club.
- Implemented safety protocols to ensure a secure environment for all participants.
- Conducted individual and group tutoring sessions to support diverse students in achieving academic success.
- Provided individual and group tutoring sessions to help students master math skills.
- Conducted individualized tutoring sessions with students to reinforce language skills.
High School Intern
Bell Gardens High School
Bell Gardens, California
03.2024 - 05.2024
- Prepared classroom materials and lesson plans to support teachers' instructional needs.
- Organized student records and maintained attendance logs to ensure compliance and accuracy.
- Supported administrative staff by managing filing systems and performing data entry.
- Coordinated school events, including assemblies and fundraisers, to foster community involvement.
Internship Student
Giving Children Hope
Buena Park, California
09.2022 - 12.2022
- Coordinated community outreach events for children's programs, increasing participant engagement.
- Tracked supplies and donations to support effective inventory management.
- Collaborated with team members to prepare educational materials for distribution.
- Mobilized volunteers to facilitate operations during events, ensuring successful execution.
- Maintained communication with partners to align on project goals.
- Recorded and organized activities related to various projects for comprehensive documentation.
Education
Bachelor of Science - Child And Adolescent Development
California State University, Fullerton
Fullerton, CA05-2025
Skills
- Customer service
- Team management
- Task prioritization
- Effective communication
- Written communication
- Interpersonal communication
- Community outreach
Languages
Spanish
- Fluent/ Bilingual
Timeline
Coordinator of Youth Engagement
Boys and Girls Club of East Los Angeles
02.2025 - 04.2025
High School Intern
Bell Gardens High School
03.2024 - 05.2024
Internship Student
Giving Children Hope
09.2022 - 12.2022
Sales Floor Leader
Skechers
05 2025 - Current
Sales Floor Associate
Skechers
12 2021 - 05 2025
Bachelor of Science - Child And Adolescent Development
California State University, Fullerton