Evelyn Buitre
North Las Vegas,NV
Summary
Dynamic Customer Service Representative with a proven track record at American President Lines, excelling in cargo tracking and customer relationship management. Adept at coordinating shipments and preparing bills of lading, I foster strong client connections and ensure seamless communication, enhancing customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
American President Lines
Manila, Philippines
06.1979 - 09.1989
- Assisted customers with ordering of containers, billing, rate quotations
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone and email
- Developed positive relationships with customers through friendly interactions. Coordinated with various shipping departments to ensure a safe, fast, and orderly shipment of their goods from origin to destinations in the United States, Japan, Taiwan, Korea, and Singapore.
- Helped shippers trace their cargo, provided on-the-spot status of their cargoes in containers, and assisted in solving any problems that arose while the cargo was in transit.
- Developed positive relationships with customers through friendly interactions with our sales representatives
- Prepared bills of lading as proof of shipment for the shipper to send to the consignee, so the shipper can receive the payment from the bank.
Education
Bachelor of Arts - Major in Accounting
Divine Word College of Legaspi
Legaspi City, Philippines06-1975
Skills
- Cargo tracking
- Rate quotations
- Shipment coordination
- Customer relationship management
- Bill of lading
- Communication skills
- Document preparation
- Team coordination
- Data entry
- Sales support
- Task delegation
- Microsoft Courses: MS Word, MS Excel
- Appointment scheduling
- Customer Service
Languages
English
Professional
Tagalog/Pilipino
Professional
Spanish
Elementary
Timeline
Customer Service Representative
American President Lines
06.1979 - 09.1989
Bachelor of Arts - Major in Accounting
Divine Word College of Legaspi
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