Evelyn Burleson
Ocala
Summary
Dedicated healthcare professional with extensive experience in coordinating patient referrals and managing appointment scheduling. Known for ensuring HIPAA compliance and fostering effective communication among healthcare teams to enhance operational efficiency.
Overview
4
4
years of professional experience
Work History
Referral Coordinator
Aegis Medical Group
Leesburg, FL
08.2022 - 12.2023
- Coordinated patient referrals to specialists, ensuring timely access to necessary care.
- Managed appointment scheduling, enhancing patient experience and operational efficiency.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
Front Desk Receptionist/Insurance Verification Specialist
Lakeview Healthcare System
Summerfield, FL
08.2019 - 08.2022
- Managed front desk operations, ensuring seamless patient check-ins and appointment scheduling.
- Maintained accurate patient records using electronic health record systems for improved data integrity.
- Trained new staff on front desk procedures and best practices for efficiency improvement.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving insurance issues promptly.
- Verified insurance eligibility and benefits for patient accounts to ensure accurate billing processes.
- Coordinated with healthcare providers to obtain necessary documentation for pre-authorization requests.
- Resolved discrepancies in patient insurance information, enhancing data integrity across systems.
- Trained new team members on insurance verification processes and system navigation protocols.
Education
High School Diploma -
CTAE
OcalaSkills
- Medical terminology knowledge
- Proficient in eCW, Microsoft Excel and Outlook
- Accurate documentation, HIPAA compliance
- Referring physician communication
- Patient care, Multitasking, Attention to detail
- Insurance Verification and Pre-authorizations
Timeline
Referral Coordinator
Aegis Medical Group
08.2022 - 12.2023
Front Desk Receptionist/Insurance Verification Specialist
Lakeview Healthcare System
08.2019 - 08.2022
High School Diploma -
CTAE