Evelyn Gamez
Las Vegas,NV
Summary
Focused and reliable individual bringing high enthusiasm and extensive knowledge of sales, and restaurant environment. Offering years of experience in fast paced service. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work.
Overview
6
6
years of professional experience
Work History
Restaurant Server
Gordon Ramsay Burger
Las Vegas , NV
2019.03 - 2020.03
- Greeted new customers, discussed specials, took drink and food orders and built immediate positive connections with guests.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Busser
Gordon Ramsay Burger
Las Vegas , NV
2017.10 - 2019.03
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Provided attentive service and proactively assessed guest needs such as refills, new clean utensils, or fresh sets of plates.
Hostess
Gordon Ramsay Burger
Las Vegas , NV
2015.10 - 2017.10
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
- Monitored dining room and guest flow to maximize table usage and minimize wait times.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Sales Associate
Swarovski
Las Vegas , NV
2014.01 - 2015.05
- Greeted and offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to meet and exceed daily and monthly sale goals.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Education
Associate of Arts -
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Canyon Springs High School And The Leadership And Law Prepar
North Las Vegas, NV2012
Skills
- Sales
- Cash handling
- Menu Memorization
- Reliable and punctual
- Customer Service
- High-Volume Dining
- Team player
- Bilingual
Timeline
Restaurant Server
Gordon Ramsay Burger
2019.03 - 2020.03
Busser
Gordon Ramsay Burger
2017.10 - 2019.03
Hostess
Gordon Ramsay Burger
2015.10 - 2017.10
Sales Associate
Swarovski
2014.01 - 2015.05
Associate of Arts -
College of Southern Nevada
High School Diploma -
Canyon Springs High School And The Leadership And Law Prepar
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