Andrea Adkins
Poolesville,MD
Summary
Knowledgeable professional with a strong focus on customer satisfaction and guest service. Proven ability to thrive in high-pressure environments while maintaining attention to detail and enhancing overall guest experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Restaurant Server
Clarks Lodge
Clarksburg, MD
05.2024 - 11.2025
- Provided excellent customer service by promptly addressing guest inquiries and requests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Adapted quickly to high-pressure situations during peak service hours, maintaining composure.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Promoted a safe working environment by adhering to food safety standards and best practices.
Restaurant Server
Mamma Lucia Restaurant
Rockville, MD
01.2024 - 05.2024
- Contributed to team efforts by fostering positive relationships among staff and management.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Restaurant Server
Comus Inn
Dickerson, MD
06.2022 - 11.2023
- Assisted in setup and breakdown of venues, maintaining organization and efficiency throughout events.
- Collaborated with team members to serve food and beverages promptly, enhancing overall event experience.
- Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Restaurant Manager
Bassett's Restaurant
Poolesville, MD
10.2009 - 12.2021
- Oversaw daily operations to ensure exceptional guest experiences and service quality.
- Developed and implemented staff training programs to enhance team performance and efficiency.
- Managed inventory control, reducing waste through effective stock management practices.
- Streamlined workflow processes to improve operational efficiency and reduce service times.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Education
High School Diploma -
Saratoga Springs High School
Saratoga Springs, NYSkills
- Customer satisfaction
- Sales
- Guest service
- Exceptional communication
- Attention to Detail
- Point of sale (POS) system operation
- Food service background
- Adaptable
Certification
TIPS Certification
Timeline
Restaurant Server
Clarks Lodge
05.2024 - 11.2025
Restaurant Server
Mamma Lucia Restaurant
01.2024 - 05.2024
Restaurant Server
Comus Inn
06.2022 - 11.2023
Restaurant Manager
Bassett's Restaurant
10.2009 - 12.2021
High School Diploma -
Saratoga Springs High School